Description
Ciklum is looking for a Delivery Manager to join our team full-time in the Czech Republic.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a Delivery Manager, become a part of a cross-functional development team engineering experiences of tomorrow.
Ciklum Agile Delivery team portfolio consists of numerous projects in different domains, delivered for both large companies and innovative startups around the world.
We are looking for a passionate, energetic, self-driven manager-leader who will be driving organization and supervision of necessary processes, teams, structure and technology services composition to successfully deliver what Ciklum Clients expect to achieve their business goals.
The role of the Delivery Manager is to ensure smooth projects delivery on all stages within agreed deadlines, scope, quality and budget.
The Delivery Manager will be the primary point of contact for clients during the delivery phase and will report directly to the Senior Delivery Manager.
Our client is a company that is loved by many people worldwide, creating memories for all generations. You will have the opportunity to redefine how kids learn and play and to build technology that helps the next generations of kids.
We have just started a long-term and strategic partnership with a new client. Our team will enhance the user experience, introduce fresh features, and collaborate on redesigning the existing architecture to create a unified platform for all client products.

Responsibilities

• Engage into pre-sales process and discussion with Clients to build the optimal delivery engagement and/or solution offer that would meet both Clients’ goals and Ciklum’s commercial interests
• Support team ramp up and onboarding (from recruitment and forming teams to process establishment and stabilization)
• Set up best practices (tools, processes, people management), ensure projects meet industry leading quality standards, knowledge sharing with Ciklum teams and clients
• Monitor changing clients’ needs and proactively offer the right solutions out of the full spectrum of services available
• Provide proactive constructive input to the internal organization on services and solutions that should be considered for improvement and/or creation
• Regularly monitor and continuously improve Clients’ satisfaction
• Manage risks, anticipate problems before they arise, and work with appropriate personnel to develop solutions

Responsibilities in Managed Projects:

• Be the clients’ trusted advisor on all elements of delivery best practice and keep an equivalent focus on Ciklum reputation, commercial interests and quality outputs.
• Work closely with customer management to understand the business requirements for the project, develop effective working relationships and ongoing management processes for the project
• Define project requirements and deliverables, resource requirements and plan, manage their execution, monitoring and adjustments
• Estimate and plan projects from start to finish together with a team
• Manage, monitor and motivate the team assigned to the project
• Conduct project presentations and compile reports
• Create and track accurate cost estimates
• Report project progress/status on a regular basis to client, internal management, perform other duties as required

Requirements

• Agile Delivery / Project Management experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 3 years
• Good understanding and practical experience with Agile approaches (Scrum, Kanban)
• Ability to perform project manager's activities during Project Initiation, Planning, Execution, Monitoring and Closing phases
• Experience in managing multiple agile teams in projects up to 7-25 FTE
• Strong service/client oriented attitude, focus on an outcome
• Ability to choose and set up project management tools and techniques in the project.
• Experience in Configuration management and managing KPIs
• Good understanding of change and expectations management
• Experience in successful project implementation in a software environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Problem solving attitude using system-thinking approaches
• Ability to manage contractual terms and financial issues
• Upper-intermediate level of spoken and written English

Desirable

• Experience of work in a distributed teams
• Technical background (software development, QA, Dev Ops, etc)
• Knowledge of the latest trends at SW development technologies and tools
• Experience in creating and running trainings, workshops, other educational activities
• Agile and/or PMI certification
• Understanding of SAFe or Le SS

What's in it for you

• Care: your mental and physical health is our priority. We ensure Mental Health programs and meal allowance. Our comfortable office in the center of Prague will ensure a cozy working space. We also offer 5 weeks of vacation and 2 sick days annually to recharge
• Development as a mindset: feel free to participate in building an IT community in your country within our Nalejvárna meetups. Regular annual performance reviews with your manager will help you keep the right growth focus
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops) and external (our formats of knowledge sharing – global Speaker’s Corner talks)
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally. The referral program will reward you with bonuses for successful recommendations of skilled professionals
• Flexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
• Opportunities: we value our specialists and always find the best options for them. We offer more than 100 projects you can rotate between: we work with top-notch technologies for international clients (Sweden, Switzerland, Germany, Austria etc.) in various domains (banking, health care, e-commerce, construction, logistics)
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events, including weekly breakfasts

About us:
Join a well-established company and a strong team of professionals.
Seize the perks of global opportunities, local approach and start-up spirit.
Boost your skills with modern stacks and industry-leading clients!
Enjoy what you do, do what you enjoy!
Want to learn more about us?
Follow us on Instagram, Facebook, Linked In, stop by one of our IT meetups Nalejvárna or listen to podcast Pod Vocasem.
Be bold, not bored!
Experiences of tomorrow. Engineered together
Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.