As a Human Resources Specialist (People Engagement Expert) you will have an exciting opportunity to gain hands-on experience using innovative HR systems and positively impact the employee life cycle. You will play a crucial role in upholding the quality of services for our European employees and partners by promptly and effectively addressing their queries. Your expertise and insights should help champion innovation, a sense of community and improve our services, engagement, and the overall experience of our people.

About the Role:
As a Human Resources Specialist (People Engagement Expert) you will have an exciting opportunity to gain hands-on experience using innovative HR systems and positively impact the employee life cycle. You will play a crucial role in upholding the quality of services for our European employees and partners by promptly and effectively addressing their queries. Your expertise and insights should help champion innovation, a sense of community and improve our services, engagement, and the overall experience of our people.

Key Responsibilities:

• Provide rapid, high quality and accurate response/support to all People & Organization (P&O) related queries.
• Handle queries and be responsible for case opening and closing (end to end), serve as the first and final point of contact for the customer.
• Guide and act as a consulting partner for P&O processes and systems related queries.
• Chip in to improvement of work instructions based on Question & Answer findings and process modifications.
• Chip in to articles, maintain and sustain the Knowledge Repository for countries in scope.
• Gather and supervise feedback and surveys to drive continuous improvement for customer happiness.
• Ensure compliance in line with Data Privacy, Protection guidelines and other relevant legislation.
• Support the training of new colleagues.

Key Requirements:

• Professional level of English and German both written and spoken.
• Bachelor’s degree in HR/Business Administration or related field.
• Previous experience in Human Resources Services (or similar service providing organizations)
• Hand on experience with SAP, Workday, Success Factors or other Workforce Systems
• Previous experience with ticketing management systems
• Proficiency in use of Microsoft Office

Nice to Have:

• Advanced Excel skills is a plus
• Work experience in virtual/remote teams

You’ll receive:
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 12,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Public Transportation allowance; Multi Sport Card, Employee Share Purchase Plan. Find out more about Novartis Business Services: https://www.novartis.cz/

Accessibility and accommodation:
Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in any order to receive more detailed information about essential functions of a position, please send an e-mail to inclusion.switzerland@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

People & Organization

CTS

Czech Republic

Prague

CZ02 (FCRS = CZ002) Novartis s.r.o

Human Resources

Full time

Regular

No