• An university degree.
• Relevant experience in operations/supply chain/logistics/e-commerce and transportation.
• Relevant experience in project management.
• Relevant experience of direct management experience for employees and their performance.
• Relevant Experience in Excel (Pivot Tables, VLook Ups).
• Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.

As an integral part of the European Transportation team, the Transport Operations Manager is responsible for the optimization of the transportation network. The role ensures the cost-effective and reliable networking of Amazon Fulfillment Centers (FCs) and line haul connections to all Direct Injection carriers. The successful candidate will be responsible for understanding the overall EU Transportation strategy and continually identifying operational, service, and process improvements in relation to customer experience enhancement in a cost-effective environment. The European Transportation team works with Amazon’s FCs, Supply Chain, Customer Service, Retail and Finance teams and externally with service providers, offering business and logistics expertise to ensure optimal delivery of service solutions.

Key job responsibilities

• Managing the day-to-day team of Team leaders and Specialists to ensure that all the loads are being managed in the most efficient way with the highest quality.
• Reporting and analysis through tools, portals, and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, Power Point, Outlook, and Word).
• Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
• Develop and understand performance metrics to assist with driving business results.
• Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.
• Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by Relay Operations Center (ROC).
• Communicate with Carriers and internal customers (Planning, Fulfillment Centers).
• Provide real-time customer experience by managing 24×7 operating environment.
• Interact with internal and external stakeholders and Senior Leadership to develop and manage change.

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

• Experience managing large teams across different levels of expertise.
• Proficiency in other EU languages, both written and verbal.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.