Czech Republic Job Openings
ING
Relationship Manager
Prague
FULL TIME
August 5, 2024
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Growth of our corporate banking business (nominal size as well as profitability)
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Widening of the corporate customer base through prospect acquisition while efficiently deploying ING differentiators
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Sales of bank products to eligible customers (PAM and LAM names)
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Bearing the ultimate responsibility for the assigned customer relationships, their know-your-customer (KYC/CDD) process
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Close collaboration with PAM offices, product, sector and other service departments
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Take ownership of Commercial Excellence approach and pro-actively engage with relevant stakeholders on a regular basis
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Represent the bank vis-à-vis external parties responsibly and in alignment with the Head of Corporate Sector Coverage
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Collaborate with the rest of the Corporate Sector Coverage team on entrusted commercial and related tasks if and when needed
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Support and coach more junior colleagues and act as a role model
KEY RESPONSIBILITIES
Individual Customer Portfolio Build-up and Maintenance
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Acquire clients within the defined target market
- Assess and dimension the business potential of current, newly acquired and target market customers, set own marketing priorities according to the revenue opportunity
- Develop and follow account plans for each customer, set lead products, x-sell strategy and defensive strategies when applicable
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Perform industry, product driven client strategic pitches ✓
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Optimize the offered product mix using risk/reward ratio as a main criterion
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Involve product, line and credit management as needed
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Build close professional relationship with own internal and external customers
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Support sector driven strategy (and co-ordinate with global sector teams)
Product Sales and Delivery
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Sell full mix of ING’s wholesale products
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Involve product managers for sales of specialized products
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Suggest product modifications/innovations as necessary
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Take responsibility for all the credit and documentation features of products used by own customers (alongside relevant products)
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Co-ordinate and support preparation and execution of loan and pledge agreements
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Organize and catalyze product delivery
Co-ordination of Customer Servicing
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Interface customer contact regarding daily business, i.e. cash management, loan draw-downs and similar
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Liaise with operations and product management for proper customer servicing
Credit Initiation & Maintenance
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Structure the credit lines according to internal rules, customer needs and credit viability
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Assist in execution of credit applications
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Bear full accountability for the credit proposal
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Comply with the risk process including timely preparation of call reports
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Take personal ownership for the credit risk related to the customers assigned
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Recognize problems as they evolve, gather and communicate all credit deterioration signals to line and credit seniors
Documentation
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Ensure standard documents are used wherever possible
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Verify the identity of each customer representative when the customer is signing the bank documents
Compliance
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Take every effort in gaining a deep knowledge about every one of your customers
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Follow the account activity and be ready to explain any irregular items, prepare Transaction Profiles and AML exception reports
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Ensure the customers` activities are compliant with all local regulations, if non-compliant activities recognized, inform line management
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Get to know and comply with all internal procedures and policies
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Actively work with CDD/ Monitoring tool and work towards zero CDD overdue files Activity
Activity Reporting
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Fully use Salesforce as the primary customer relationship management and activity management tool
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Prepare and submit for approval expense reports for actually incurred expenses while on-the-job
Performance required
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Meet the benchmarks as set in the KPIs
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Meet or exceed individual annual revenue budget
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Meet the zero credit loss norm while keeping the bank safe and compliant
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Work in full alignment with the approved commercial strategy
REQUIREMENTS
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University degree
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A minimum of 4-5 years relevant experience from international or local bank
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Experience in working with corporate clients
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Fluent in business English
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Demonstrates high ethical standards
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Excellent interpersonal skills, efficient team player
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Proven ability in identifying and meeting customers' needs through matching a broad range of products and services to their requirements
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Right to work in the Czech Republic
WHAT ING OFFERS
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A friendly, professional, and passionate work environment
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Varied and engaging tasks
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An international setting with access to decision-makers
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Opportunities for professional growth and development.
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A wide array of benefits, training opportunities, and a safe, pleasant working environment.
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A modern culture with flexible options for remote work and office presence (located at Českomoravská, Prague 9)
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Both part-time (0,5 FTE) and full-time (1 FTE) options available
Next steps
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We eagerly await your motivation letter and CV/resume
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Your CV and cover letter will be thoroughly reviewed by HR and your future manager
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Initial interactions, whether via Teams or in-person meetings, will be arranged in due course
We welcome everyone with equal enthusiasm – regardless of race, color, age, gender, sexual orientation, nationality or disability.
We regret to inform you that this job opportunity is no longer available as it has expired
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