Denmark Job Openings
Ciklum
Account Director
FULL TIME
September 20, 2024
Ciklum is looking for an Account Director to join our team full-time in Denmark.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
We are looking for an experienced Account Director with a minimum of 10 years’ experience to manage a group of existing key accounts in the Scandinavia region. As an Account Director, you will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management function (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget.
Responsibilities
- Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business/s and overall market
- Manage client account/s and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties
- Support technological and digital transformation conversations and initiatives at a strategic level
- Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needs
- Manage the account and delivery team performance
- Manage escalations for client account and provide help/support to team members by acting as the single point of contact
- Work with the Account group leader to ensure robust and seamless governance and escalation management, (where required) for the account
- Identify and manage engagement risks, flagging issues early managing to resolution
- Achieve quarterly targets/quotas and KPI’s for client accounts
- Lead opportunities through all stages of the sales process from prospect to delivery
- Ensure pipeline quality and quantity in CRM and follow Ciklum sales process
- Minimum of 10 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements
- Demonstrable knowledge of a number of verticals like Consumer Goods, Retail / Digital Commerce, Media and Publishing, Travel, Banking and Financial Services / Fintech, Technology companies / ISVs, Manufacturing including the related latest industry trends and operational expertise
- Experience in selling custom software development and/or digital transformation services is highly preferred
- Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy
- Strong commercial and contractual acumen
- Capability to own and manage account level P&L responsibility including client contracts, invoicing etc
- Fluency both in Danish and English
- Experienced working in a dynamic, fast paced, matrix structured organization with onshore, nearshore and offshore development teams
- Private Equity backed environment to foster growth and collaboration
- Competitive compensation package
- Build your career in a proven successful high growth company with unique service offering on the market
- Variety of knowledge sharing, training and self-development opportunities
Experiences of tomorrow. Engineered together
Interested already?
We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.
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