• Effectively manage all clients queries within the agreed deadlines
• Address all queries that require further support to the proper internal team and ensure that a valid answer is provided to the clients
• Track all queries received from the clients and the answers provided to them through the selected CRM tool
• Analyse on a weekly/monthly basis the query statistics to find possible trends and/or improvements that can optimize the client relationship

• Take pride in providing an excellent service to clients
• May have knowledge of or an interest in securities, stocks and bonds
• Perhaps have experience from a bank or a support function where you have dealt with clients
• Are fluent in Danish and English and may understand Norwegian

• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion

• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don’t hide our mistakes, and we learn from them

• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks

• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition

• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance