We are currently looking for Digital Guides who speak fluent Dutch, English and French, and are available for winter season (2024-2025) or available for winter + summer season (2024/2025).
If you have a passion for customer service, excellent problem-solving skills, and a strong ability to adapt to digital platforms, we encourage you to apply for this exciting opportunity.

Within our team Destination Services we are responsible for the service on destination, and that is either offline with our guides on destination or online with Digital Guides. We are currently seeking experienced guides who are skilled in handling client requests, addressing complaints, and providing effective solutions. This role is part of our initiative to enhance our digital presence and establish closer relationships with our clients in the destination.
As a digital guide, you will be responsible for utilizing your previous guide experience and proficiency in computer systems and relevant programs.

• Handle client requests and complaints in a professional and timely manner
• Create innovative solutions to meet client needs
• Utilize digital platforms to provide personalized guidance and support

What skills will bring you to the top?

Communication skills: excellent communication skills, both written and verbal in Dutch, English and French. Danish and Swedish is a plus.

We also may have open Digital Guide positions for EN/DK and EN/SE speaking guides for up coming winter/ summer season.
Tech savvy: being able to help guests through the phone is also to help them with GPS, Whats App & third party apps that might be useful to solve the issues they might have.

Problem-solving skills: being able to think on your feet and find solutions to unexpected challenges that guests may encounter.
Flexible and proactive: You are willing to work irregular hours and enjoy variety in your work. You have a proactive attitude and anticipate on challenges before they arise.
Organizational skills: keeping track of guest reservations, itineraries, and contact information.
In-Destination knowledge: in-depth knowledge of the winter and summer destination, including popular attractions, activities, dining options, and local culture.


Is this your next challenge?

If you are passionate about delivering exceptional customer experiences in a digital-first environment, we would love to hear from you. Please submit your application in English and include any relevant experience or qualifications in English that make you a great fit for this role.

We are looking forward to hearing from you! Do you have questions about this position? Please send your email to jobs@sunwebgroup.com.


Sunweb Group is an equal opportunity employer, which means we do not discriminate in any way. We celebrate diversity and are committed to creating an inclusive and safe environment for all employees.
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