Denmark Job Openings
Novo Nordisk
Global IT /OT Supporter
Ballerup
September 20, 2024
You will be part of our new Prod Ops Team (Production Operations Team), located in 3 global Hubs (Denmark, China, and Brazil). The team will provide 24/7/365 “Follow the Sun” global support on production critical systems at our Novo Nordisk production sites. You will be located in Ballerup, DK, and provide support during normal Danish Business hours.
One of your key tasks will be to act and take responsibility as Incident Manager. Besides that, role, your tasks would be to:
- Provide system support to Novo Nordisk Global Production sites
- Act as backup for our local site support teams
- Drive Incident management and contribute to Major Incidents
- Conduct Problem management – proactive incident handling
- Facilitate knowledge transition between Global deployment team, Central (Prod Ops) and Local Support teams
- Collect and document knowledge in ITSM Service Now tool
- Upgrade and Qualify IT systems in scope
- Conduct training to our Local support teams
- Collaborate with Local support teams to identify current and future needs
We are looking for colleagues to Production Operations Team (Prod Ops), who can help us drive and support our Operational excellence strategy for our global production sites. Our Prod Ops Team has started an exciting journey with a steep learning curve, where you have the opportunity to join the team and impact the future support setup.
- A technical background or an all-round knowledge of IT/OT
- Experience with specifications, design, implementation, operations, and maintenance of system solutions in a regulated industry
- Experience within IT support is an advantage
- Experience within manufacturing execution system (MES) PAS-X
- Excellent written and oral communication skills in English
- Knowledge about the below mentioned topics is not a requirement, but will be an advantage:
- ITIL (Incident, Problem and Change Management)
- Knowledge Management, Knowledge Centred Service (KCS)
- Gx P, Good Manufacturing Practices (GMP) & Good Documentation Practices (GDP)
You have a natural curiosity and are motivated to learn about multiple systems, continuously seeking to improve and challenge the status quo by finding innovative ways of working.
With this role, we welcome you to Global IT (GITO) – the digital, data, and IT partner to all parts of Novo Nordisk. We also welcome you to join a journey of digital transformation and innovation where IT makes a real difference for millions of patients worldwide. The position is based in Denmark at our Headquarters in Ballerup but with more than 2800+ colleagues across the globe, you will have a global career path and international development opportunities. You will join a truly diverse area with a strong learning culture, flexible working arrangements and a team that works in an agile and matrix set-up.
Our team provides IT and OT support for critical production systems, specifically for the Ballerup production site. To ensure 24/7 coverage, we operate a "follow the sun" support model, with additional teams located in Brazil and China, allowing seamless support transitions across time zones.
Every day, our thousands of digital experts work in all areas of technology. We navigate the tech spectrum from front-end to back-end, from artificial intelligence to machine learning, and from cloud systems to quantum computing. All to make a tangible impact on lives across the globe. How? Go explore at Tech Life at Novo Nordisk.
Contact
For further information, please contact Prod Ops Service Delivery Manager Salim Khaizaran at +45 3448 3411 or sikh@novonordisk.com or People Leader & Project Director Dorthe Krogh Østerby at +45 3079 2576 or at doq@novonordisk.com
7 October 2024
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