Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you passionate about driving operational efficiency and optimizing processes on a global scale? Do you envision yourself in a role where you can set direction and shape the future of our company? If so, embark on a transformative and impactful journey as DFDS' first Global Process Owner.
Be part of the movement - and play your part.
About the role
At DFDS, we offer a very exciting opportunity to become our first ever Global Process Owner (GPO) covering the Procure to Pay (Pt P) process.
Reporting to the Vice President, Group Procurement, the Pt P Global Process Owner will play a senior level specialist role focused on managing and optimizing specific business processes on a global scale across a variety of systems and our ERP foundation. The primary responsibility of the Global Process Owner will be to ensure processes under their accountability are efficient, effective and aligned with the overall organizational goals, strategies and key initiatives. Sounds good? Keep on reading!
You will embark on a transformative and impactful journey as the first GPO at DFDS who will form the foundation of how we want to drive excellence across functions in an end to end process approach. You will be responsible for developing and implementing a strategic vision that aligns with our company goals and overarching strategy pillars; “Standardize to simplify” and “Digitize to transform”.
Your responsibilities will include:

• End to End Pt P process ownership: Take ownership and accountability for specific global business processes and drive these with the highest quality.
• Process Design and Improvement: Design and implement standardized end to end process solutions. Drive continuous improvement identifying process gaps, inefficiencies, and opportunities for process optimization and automation.
• Strategy Alignment: Align the process objectives with the overall organizational strategy and goals. Collaborate with key stakeholders and functional leaders to understand their needs and ensure processes support their strategic priorities.
• Performance Measurement: Establishes key performance indicators (KPIs) and metrics to measure process performance and effectiveness.
• Stakeholder Engagement: Build strong relationships and collaborate with stakeholders at various levels to understand their process requirements and gather feedback. Engage with stakeholders to drive process adoption, manage expectations, and communicate process changes or updates.

• Change Management: Lead change initiatives related to process improvements/redesigns. Develop implementation and change management plans, incl. communication, training and stakeholder engagement strategies to ensure smooth transition and adoption of new processes.
• Continuous Improvement: Promote the use of Business Process Management, Lean Six Sigma, value stream mapping and other process optimization methodologies where required. Encourage innovation or approaches to enhance process efficiency and effectiveness.
• Cross-functional Collaboration: Collaborate with other functional leaders in Technology & Innovation, Group Finance and Group Procurement, to ensure process integration and standardization. Share best practices and drive a cohesive approach to business process management.
• Governance and Compliance: Develop and implement governance frameworks to ensure adherence to policies, procedures, and regulatory requirements.
• Benefit Realization: Analyze and assess investment and benefits for process improvement and strategic initiatives incl. potential investments in technologies in collaboration with key stakeholders. Develop business cases and track realization of benefits.

The expected outcome is clear and streamlined processes which lead to faster procurement cycles and reduced costs, as well as efficient, cost-effective, and compliant Pt P process across the DFDS group.
The position is based at our headquarters in Copenhagen, Denmark. In order to meet the expectations of the role, you can expect 10-20 travel days a year.
About you
The ideal candidate for this position has:

• A Bachelor’s or Master’s degree in a relevant field.
• Extensive experience in process management, process improvement (minimum 6-10 years).
• Strong leadership qualities with the ability to influence and collaborate with stakeholders at all levels of the organization, across functions and business units.
• Strong knowledge of process design methodologies such as BPMN, Lean Six Sigma, or similar frameworks.
• Excellent analytical and problem-solving skills with the ability to identify process gaps and recommend effective solutions.
• Proven track record of driving process improvement initiatives and achieving measurable results.
• Strong business process management, change management and stakeholder engagement skills with ability to lead cross-functional teams.
• Excellent communication, presentation and interpersonal skills.
• Strong command of English language.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Our promise to you
In addition to offering a role with plenty of influential possibilities and responsibilities, we offer a flexible working environment in an informal and international organization. As our new Global Process Owner, you will get a very exciting and challenging job with plenty of scope for working independently and an opportunity to develop your job content.
Working at DFDS
Join the movement and grow with us.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
At DFDS, we promote a great workplace with a diverse and vibrant community, and a healthy work/life balance. Our newly built headquarters in Copenhagen is a unique, modern workplace which received the award "Office building of the year 2023". Here, we enjoy our own game room, fitness facilities, cantina and café, and a rooftop terrace with a beautiful ocean view, all just 5 minutes from the nearest train & metro station.

Are we a match? Then what are you waiting for? Apply Now.
Can you see yourself in this role? Then we want to hear from you. Does this sound like your dream job, but you’re not sure if you meet all the requirements? Then we still want to hear from you!
Please send us your CV and application in English as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
If you have any questions to the position, please contact Vice President, Group Procurement, Pernille Hüls Dyrmose phdyr@dfds.com.
We look forward to hearing from you.