Denmark Job Openings
SKOV
Global Service Manager
Glyngøre
November 15, 2024
Your role
The Global Service Manager will play a critical role in developing and implementing the SKOV Service Business Strategy in alignment with our global growth ambitions. This position will require close collaboration with the CSO, regional directors, and regional service managers, ensuring that SKOV provides industry-leading service support to our customers, dealers, and internal teams worldwide.
The Global Service Support team works from our headquarters in Glyngoere. The team consists of 14 colleagues who work in the Back Office, Project Delivery, Technical Support, and Digital Support. They all focus on ensuring our customers receive first-class support and effective service.
Key Responsibilities
- Strategic Development: Collaborate with the CSO and regional directors to create and refine the SKOV Service Business Strategy, aligning with the company’s overall business objectives.
- Implementation of Service Strategy: Lead and support regional service managers in implementing the Service Business Strategy across regions, driving consistency and excellence in customer support.
- Global Service Process and Tools Management: Oversee the maintenance, improvement, and implementation of global service processes and tools, ensuring adoption across regional teams.
- Product Feedback to R&D: Act as the voice of regional service teams, delivering insights to R&D and Business Development teams on technical improvements needed for existing and upcoming products.
- Product Testing: Lead in-house and on-site testing for new product developments, validating product readiness and gathering feedback for improvement.
- Training and Development: Develop team capabilities to contribute to the SKOV Academy, where end-users, partners, and colleagues are trained on our products and solutions.
- Claim Handling: Coordinate global claim handling with the SKOV Quality Manager, ensuring timely and satisfactory resolution of customer issues.
- 2nd Line Support: Second-level support to SKOV regions to resolve complex issues and enhance customer satisfaction.
- 1st Line Support: Provide first-line technical assistance to dealers, customers, and partners in Europe, Oceania, and South Africa.
- Helpdesk and Emergency Support: Manage SKOV’s Helpdesk and emergency phone support, ensuring prompt and effective service.
- Bachelor’s degree in engineering, Business Administration, or a related field.
- Minimum 7 years of experience in service management, technical support, or a similar role, with at least 3 years in a leadership position.
- Proven track record of developing and implementing service strategies across a global organization.
- Strong technical knowledge, ideally within climate and farm management solutions or similar industries.
- Excellent communication and interpersonal skills, with the ability to work across regions and departments.
- Willingness to travel internationally as needed (approx. 20-25 days)
At SKOV A/S, we are driven by a passion for innovation and sustainable farming solutions. We offer a collaborative and inclusive work environment with opportunities for professional growth and development on a global scale.
Application Process
If you are a strategic thinker with a hands-on approach and a passion for leading a strong service team, we invite you to apply. Please submit your resume and cover letter detailing your experience and qualifications for this role.
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