Scale our AI driven clinical support system towards many hospitals worldwide to radically transform patient monitoring.
This is a unique opportunity to make immense impact in the medical world with technology as part of an ambitious and clinically driven team.
Join us in our ambition to drastically improve monitoring of patients both in the hospital and home setting.

What will you be doing?

This role is paramount for our organization as you will be managing the IT operations of our clinical support system that improves monitoring of patients within general wards of hospitals.
You will be the central communication hub between our users (mainly nurses) at hospitals, their IT-departments, sensor partner companies and our own development and QA team.
The position is focused on managing the IT operations to run our system successfully at each clients location. This means that you will:

• Manage IT operations
  • Provision the IT infrastructure with local IT departments
    • Server configurations
    • Mobile app installation and settings
  • Deliver support and bug requests from users
  • Facilitate integration with sensor systems
• Manage release and distribution overviews
  • Application testing
  • Release and supporting (IT) documentation

You are constantly looking for ways to improve the IT operations by making the processes more efficient as we learn and scale over time. Over the coming years our plan is to scale to hundreds of hospitals worldwide and you will be laying the groundwork to ensure we can handle such a growth.
Optimally, you have experience with similar (web and mobile based) applications and are excited to make our system succeed though a proactive attitude. You are able to manage a lot of things at the same time but also have an eye for detail when testing the application. You truly understand software and are able to talk to both our users and development team about it (make a bridge between them).
The position is primarily remote but occasionally you’ll be required to travel to hospitals in Denmark and abroad to provide on location assistance.

Who are you?

You have been working as a IT Operations Manager (or similar) with at least a couple of years of experience with similar software systems (mobile and web). You have successfully scaled, supported and tested mission-critical applications.
You’re a self-supporting professional who solves problems on the go and proactively communicates with our clients and your teammates and you have an open and friendly attitude. You understand the regulatory requirements for software development and work in a detailed and control way to deliver our applications to clients.
You possess the following competencies:

• Strong communication skills to maintain good relationships with our clients, IT departments and integration companies
• Proactive attitude towards provisioning IT infrastructure, delivering support and solving bugs
• IT background with basic software skills
  • Well-versed in SQL for troubleshooting and reporting purposes
  • Basic understanding of golang and flutter
• Understanding of IT infrastructure
  • Virtual machines, deployment, networking, certificates
  • Mobile devices, app distribution installations and phone settings (including Play Store and App Store distributions)
• Experience with software as a medical device quality assurance
  • ISO 13485
  • IEC 62304
  • Potentially other standards like risk management
• Experience with testing user interfaces (maintaining and executing test plans)
• Experience of operating within a software team (part of development sprints)
• Fluency in English

You preferably have experience in the following software tools and languages:

• Jira (Customer Service)
• Confluence

What benefits do you get working at WARD 24/7?

• Friendly and creative working environment
• Progressive company culture – mistakes are chances to learn and are encouraged
• Be part of a diverse and multidisciplinary team with many different professional backgrounds
• Flexible working hours
• Work from home, at our office in Health Tech Hub Copenhagen located in Talent Garden Copenhagen at Holmen in Copenhagen

Who are we?

WARD 24/7 is a Copenhagen-based digital Med Tech company on a mission to help nurses and doctors keep an eye on patients, help patients feel safe – and help hospitals optimise scarce resources. To do so, we have developed medically and mathematically modeled, artificially intelligent algorithms that predict clinical complications in real-time. Together with dedicated engineers, nurses, doctors, and world-class designers, we have created a state-of-the-art clinical support system that will completely change and eventually replace the way patients are monitored in hospital wards today.
We achieved MDR certification (CE-Mark) and launched our product, WARD Clinical Support System, in the fall of 2023.
Now, we’re in the transition phase from start-up to scale-up and working intensely on rapidly growing our customer base and increase the number of clinical pilot projects with leading hospitals worldwide.
We expect to achieve FDA clearance in 2025 and enter the US market shortly hereafter.
Take a look at our website to learn more about us: https://ward247.com/
We value transparency and trustworthiness, as we make our impact in the medical world.

How do I apply for the position?

Send an e-mail with a short cover letter and your resume (please attach both as PDF) to Jelle Reichert before the deadline 1st of December 2024.
If you have questions about the position, please contact Jelle Reichert at jelle.reichert@ward247.com.
Apply now! And join us in our passion to drastically improve monitoring of patients both hospitals and at home - and ultimately save lives and reduce complications.