Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our Customer Service team.
At DFDS we are undergoing a strategic focus to standardise to digitise. As our new Product Support Manager, you will be the driving force for developing and executing an effective and innovative product system and sales support strategy. All with the goal to develop a best-in-class back-office product and support solution which are aligned to our commercial objectives.
Be part of the movement - and play your part.
About the role
Reporting to Head of Sales Operation and Digitisation, who is in the United Kingdom, this role has responsibility for leading our product systems specialists and product support specialists. So, you will be an experienced and empathetic people leader who knows how to bring out the best in people, both locally and remotely with team members based in Denmark, United Kingdom and Lithuania.
This is an exciting time when we are aligning our processes and creating standard ways of working therefore you will have a drive to find out how our systems work and how to drive future growth and creativity. More importantly you will:

• Be an active part of the team, i.e. ensure that approx. 40% of your time is ‘production time’
• Challenge existing roadblocks and strive to work smarter by standardising processes

Based in our headquarter in Copenhagen, you will as our Product Support Manager collaborate with many different stakeholders in our business, both commercially and our technology and innovation functions. Therefore, a working understanding and curiosity of technology solutions would be an advantage for you.
In this position you will influence many areas of our business within our passenger division. So, you can expect to be involved in back-office product set up, tour operator platform maintenance, Ferry Gateway API as well as supporting our third-party customers for example, Online Travel Agents (OTA), Tour Operators and Travel Agents.
About you
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. The ideal person for this position will have the following qualifications:

• An experienced manager with strong leadership and people management skills
• Analytic and data driven approach for decision making
• Experience with change management
• Skilled Seabook/PPIM user desirable but not essential
• Business degree or professional qualification desirable
• Ability to work in a cross functional environment
• Structured way of working with good planning and excellent communication skills.

Working at DFDS
Join the movement and grow with us.
DFDS A/S is a leading shipping and logistics company operating in multiple European countries.
We enjoy a great social workplace with a healthy work/life balance, where individuals are afforded a great deal of flexibility and freedom, because we believe in people. Our newly built headquarters in Copenhagen is a unique, modern workplace which received the award Office building of the year 2023. Here, we enjoy our own game room, fitness facilities, cantina and café and a rooftop terrace with a beautiful ocean view, all just 5 minutes from the nearest train & metro station.

While you’re with us, we want you to develop and move yourself on. We’ll encourage you to challenge yourself to acquire new skills and perspectives.

Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience and ambition match this role, we’d love to hear from you. Send us your resume in English as soon as possible as we’re keen to meet potential candidates on an ongoing basis.
Is there something you need to know, we haven’t covered here, please do not hesitate to reach out to Janet.donaldson@dfds.com or +44 7885963149.
We look forward to hearing from you.