• Joining an entrepreneurial, but global team.
• Taking responsibility, building knowledge every day and understanding client needs.
• Providing complex support to a demanding audience. We mainly support our customers in writing with relatively few phone calls and video meetings.
• Participating and drive ad-hoc projects within client services tooling, quality control and other areas relating to the actual support effort.

• Passion and persistence for helping people and solving complex problems.
• Experience as an IT Supporter or other IT profile is advantage. Another way into the job could be experience in information/content management and flows, e.g. as a librarian, technical writer, data processor or other. We are open to hiring with little or low relevant experience, for example if you have recently finished your education.
• You are curious and a fast learner. You have a strong drive in wanting to understand how things work.
• Experience in - or passion for - analyzing customer requests to determine the underlying needs, gather the right answers and provide them in a friendly and professional way.
• Experience in developing partnerships with key stakeholders. You get things done in a multi-cultural environment. You’re a master simplifier in a complex environment.
• Experience in problem solving (structured thinking, analytical, brainy).
• Strong work ethic, self-motivated.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

• Flexible working
• Hybrid working – work partly from home, partly from office
• Coverage by the Company’s pension and insurance scheme after 3 months of employment
• Discounted Health Insurance Membership
• The option of employer paid internet services
• Access to extensive learning and development resources
• RECARES days, giving you 2 days per annum to support the charities and causes that matter to you.
• Access to employee offers and discounts.
• Additional office location benefits