Overview:
Responsibilities:

• Manage and develop a team of five-six quality professionals across the Metrology & Calibration Division Europe
• Implement and develop the QMS to ensure that the necessary controls are in place to govern a complex mix of testing, certification, calibration and inspection activities (as appropriate)
• Build strong relationships within the Division and across Divisions within the Business Unit to ensure continued fulfilment of customer expectations and alignment with company priorities to drive best practice
• Work with Sales to build relationships with customers
• Set Division wide quality priorities and key objectives to reduce the cost of poor quality and improve compliance to regulations and standards
• Ensure training is effective and that the locations operate within the required regulatory guidelines through the review of processes and procedures
• Ensure method audits, system audits, and proficiency testing regimes are fit for purpose and are effectively implemented
• Ensure NPS feedback from the Division is responded to/updated and/or investigated in a timely matter
• Provide quality leadership, training, support and coaching as required and ensure succession plans are in place for quality colleagues
• Identification and implementation of improvement initiatives
• Work with operational colleagues to proactively implement FMEA, 8D, RCCA and SQDC and other methodologies based on identified trends
• Influence and build strong working relationships within the Division/across Divisions and with the functions in support of quality
• Ability to demonstrate flexibility and agility with the management of multiple complex projects simultaneously with support from peers
• Involvement with quality related developments and organisational standards body review committees (e.g. ASTM, BSI, ISO, etc.)
• Support with due diligence around acquisition targets and support the integration of successful acquisitions from a quality perspectives

• Approval of QMS documentation and audit plans
• Suspend work processes or services if at risk of impacting quality performance
• Approve or Cancel authorization of technicians, where skillset or behaviors impacts quality performance
• Approve supplier quality capabilities
  

Skills / Qualifications:

• Skilled communicator of ideas, quality concepts and industry best practice to stakeholders at all levels of the business
• Comfortable making presentations on quality topics to a variety of audiences
• Ability to tailor presentations to differing audiences to ensure the intended message is understood
• Exchanges quality information and knowledge with peers and senior colleagues across the business

• Aligns resources to ensure the effective implementation of the QMS in the Division and is accountable for quality in the Division
• Provides leadership to the quality team within the Division and across Divisions as required
• Substantial impact in the Division for the management and maintenance of quality and for driving quality improvement
• Committed to leading by example, engaging with colleagues to motivate and lead
• Makes informed judgements in the Division in support of quality related matters, consulting with colleagues as required
• Ability to influence others as quality decisions have a major impact on the strategic direction, investment decisions and success of the Division

• Member of relevant professional body and degree qualified in a relevant subject
• Member of the Chartered Quality Institute or equivalent with active involvement in the quality field
• BSc/BEng (or equivalent) science, engineering and experience in the quality discipline with a minimum of 5-10 years experience in quality management
• Experience of working with Accreditation and Regulatory Bodies, customers and Primes as applicable
• Strong knowledge of ISO 17025 and ISO 9001
• Experience with LEAN/6Sigma practices and particularly in participating in complex investigations, determining root causes, developing sustainable corrective and preventive action plans (8D program) and ensuring their effectiveness

Company Overview: Diversity Statement: