Ready to transform LEGO® Membership's performance management, driving data-driven decisions and joining a value-driven company in a global role? Then look no further!

Join us for an exciting career as “Senior Membership Performance Specialist” as part of the newly established Membership & Personalisation team within LEGO® Market & Channels Global Marketing.

Please note the work location is either Copenhagen or Billund, Denmark and no relocation assistance is offered for this role.

Core Responsibilities

• Lead performance management projects for Membership & Personalization, by supporting the creation of reporting frameworks, helping to define relevant performance and business metrics, and by supporting performance improvement initiatives across all cross-functional reporting & analytics teams
• Support the delivery of high-quality reports on a weekly and monthly basis, covering the latest performance insights on our member base to drive data-driven decision making, in close partnership with reporting, analytics and finance teams across the business
• Support the briefing and/or creation of self-service dashboards, to facilitate speed and transparency in performance updates
• Support the delivery of member, channel and campaign insights, levering all available data and tools to showcase business opportunities, working closely with Membership Acquisition & Activation, and Membership Expansion teams
• Support the (annual) forecasting & target setting process of Membership & Personalization, in conjunction with the LEGO Group’s OKR and portfolio planning process, and in close partnership with Finance, CRM Hub, Membership operations, M&C (Markets & Channels), PMD (Product Marketing Development), Digital and Supply chain
• Support the P&L management process of Membership & Personalization, by investigating trends by and creating insights on what actions will improve top and bottom line results, in close partnership with Finance
• Partner with the Membership Operations team on member feedback & satisfaction tracking and reporting, and help synthesize into overall membership performance
• Contribute to creating a performance culture by helping to define the standard-of-excellence in performance management, and by actively encouraging knowledge-sharing across performance management teams in M&C, PMD and LEGO Retail
• Help driving an agile way-of-working model, ensuring quality, flexibility and speed in how business questions are tackled

Play your part in our team succeeding
This position will be responsible for leading performance management projects and actively contributes to planning & target setting within Membership & Personalization. Collaborating with key cross functional teams across M&C (Markets & Channels), PMD (Product Marketing Department), and Digital, helping us leverage data to achieve our membership and personalization goals effectively and efficiently.

You will report directly to the Senior Director Performance, Development & Decisioning.

Do you have what it takes?

• Strong experience in performance management, insights, and/or analytics, with proficiency in Adobe Analytics or similar tools, SQL-based databases, and Tableau or Power BI.
• Experience in SQL and Excel is a must
• Strong structured problem solving & communication capabilities
• Excels at creating clear, concise and actionable insights from multiple data sources to answer business questions
• Proficient understanding of personalization, CRM, and loyalty programs
• An enthusiastic, positive approach and determination to overcome obstacles; can-do attitude, focused on quality, efficiency, and operational excellence.
• Open, collaborative communication style, with experience working across cultures and time zones to build connected, sustainable relationships regardless of organizational structure

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
Research shows that women and people from different minority backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.