Apply for Support Consultant Role at Projectum

Denmark Job Openings

Projectum

Support Consultant

Aarhus

FULL TIME

November 4, 2024

Where technical expertise meets business insight and customer service.

Are you technically skilled, strategically minded, and ready to make an impact for our customers? Join us at Projectum as a Support Consultant!

We’re looking for a Support Consultant with a unique blend of technical expertise, business understanding and customer service. In this position, you’ll configure and support solutions, troubleshoot complex issues and guide customers with service management, helping then to achieve lasting success with our Power Platform and Azure-based products and solutions.

Your Role: What You’ll Be Doing
By bridging technical needs with business objectives, you’ll help customers achieve maximum value and operational stability from their solutions while nurturing strong relationships. You’ll work alongside team members on project deliveries and independently resolve incoming tickets. In a typical week, you can expect to spend approx. 1-2 days on project deliveries, 2 days on tickets, and the remaining time is focused on customer service, including maintaining and enhancing our overall guidelines and objectives, from a Service & Support point of view.

Key Responsibilities:

Technical consultancy: Apply your Power Platform and Azure knowledge to resolve tickets, configure solutions, and provide expert technical support that keeps our customers moving forward.
Customer engagement: Own the customer journey through proactive ticket updates, and scheduled Ticket Status and Business Review Meetings to keep everyone aligned.
Service and governance: Oversee ticket delivery, invoicing, and convey updates on community trends and customer feedback across CSAT and NPS.
Collaboration: Escalate complex issues seamlessly to our product teams, ensuring a cohesive service experience that aligns with Projectum’s high standards.

What you’ll bring
We’re seeking a consultant who blends technical expertise with a genuine passion for customer service and success.

Experience: 2-3 years in a technical role (e.g., consultant, superuser, or technical support professional) with a background in customer relationship management.
Technical skills: Deep knowledge of Microsoft Power Platform and/or Azure, ideally with experience in Project, Portfolio, and Resource Management, Time Management, Product Development or methodologies like OKR, Agile or hybrid frameworks.
Communication: Fluent in Danish and English, you’re skilled at translating technical details into customer-friendly language, fostering strong connections.

Why Projectum?
At Projectum, you’ll work with a Nordic leader in Power Platform solutions, creating innovative, user-centered solutions for real-world impact. You’ll find growth, challenge, and a community built on fellowship, integrity, and innovation.

Apply and more information
The job location is at our office in Søborg or Aarhus, Denmark. The work setup is hybrid (flexible mix of remote, on-site and company office). The job is a full-time position, i.e. 37.5 hours per week.

Take your next step with Projectum, where your technical expertise and customer-centric approach come together to drive impact and inspire growth. Submit your application by clicking on 'Apply' on this page and follow the instructions. Attach your CV relevant appendixes. Start date is as soon as possible. Applications are processed on an ongoing basis.

We regret to inform you that this job opportunity is no longer available as it has expired

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