Denmark Job Openings
Scalepoint
Technical Support Agent
Copenhagen
FULL TIME
September 23, 2024
Aiming for new heights
We're on the lookout for a skilled and dedicated Technical Support Agent with strong technical understanding and solid experience in IT operations.
In this role, you'll enjoy an exciting and varied workday as part of a young and dedicated team, where you will assist some of the largest Scandinavian insurance companies, suppliers, and customers from Denmark, Sweden, and Norway. You will be the go-to expert for technical issues, providing professional support to both customers and service partners, ensuring seamless operations.
If you're passionate about providing professional support and ensuring smooth system operations for our customers and service partners, this could be the perfect opportunity for you!
What kind of geek are you?
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IT Operations Experience: We’re seeking someone with a solid background in IT operations and a strong technical foundation. You should be skilled at investigating and diagnosing issues while navigating various IT systems. While programming isn’t required, being able to read code and understand its principles is crucial. Familiarity with formats like HTML and JSON is a definite plus.
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Support Experience: Prior experience in 1st line support is highly preferred, as this role primarily operates at the 2nd line of support. You will be responsible for providing technical assistance to key customers and partners. Familiarity with common user challenges, practical troubleshooting techniques and having some tricks up your sleeve is a big advantage as you need to be ready to dive further into tricky technical challenges in search of clever solutions.
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Problem Solver: You’re quick on your feet, detail-oriented, and unafraid to ask questions to get to the root of a problem. You’re proactive, calm under pressure, and take pride in delivering exceptional service.
- Communication Skills: Strong English skills, both written and verbal, are essential. You must also be able to explain technical topics in a way that’s easy for non-technical people to understand.
What to dive into
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Support and Incident Management: Work closely with your team to provide top-notch support to customers and service partners. This includes handling inquiries, diagnosing errors, and coordinating solutions with service partners, superusers, and internal teams.
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System Navigation: Assist customers in navigating multiple systems and provide them with the support they need.
- Incident Handling: The team you’ll be part of holds the overall responsibility for incident management, ensuring that normal service levels are restored as quickly as possible when system errors occur.
Would you like to join the journey?
Ready to embark on this exciting journey with us? Submit your CV now. We're continuously reviewing applications and conducting interviews.
If you have any questions, please contact our Head of Service Excellence & Planning, Maya Egerrup on e-mail meg@scalepoint.com
About us
Come as you are. That’s how we prefer it. You can easily leave dress codes, permanent lunch buddies, and corporate business attitudes at home. Our office is filled with kudos and high fives – and we believe that everyone is doing their best.
We have employees from 11 nationalities across our offices in Copenhagen, Poland and Switzerland. 63% of us ride a cycle to work. 42% eat vegetarian meals during lunch. 38% are parents. And 52% don't regularly work out. But our sport and events team tries to keep us moving by offering activities such as climbing, mountain biking, running and padel tennis. However, we cannot change the fact that we have a very generous attitude to sweets and cake. But that’s ok; there's a lot to celebrate at Scalepoint.
We look forward to hearing from you!
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