Ecuador Job Openings
GSB
Technical Support L3- Quito, Ecuador
Quito
FULL TIME
September 9, 2024
Technical Support L3.
General Activities
On-site IT support:
- Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.)
- Technical support for networks and servers.
- IMAC and Break-Fix Support:
Support In Meeting Rooms:
- Provide intelligent technical support for devices in conference rooms.
Job requirements
Mandatory knowledge & skills:
- Experience in managing, installing and maintaining devices such as laptops, desktops, printers, Android tablets and mobile devices, as well as supporting Windows and Mac OS operating systems.
- Ability to coordinate with remote and on-site support teams, ensuring service requests and incidents are resolved effectively and quickly.
- Extensive experience with the Service Now tool (Registration, management and reporting of incidents).
- End user support skills, assertive communication, VIP users’ treatment, stressful situations.
- Mastery of the English language, desirable (Conversational and written).
Address: Av. República del Salvador y Moscú Quito - Ecuador
Type: Office
Job Type: Full-time
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