Egypt Job Openings
Sutherland Egypt
Call Center Advisor - English
Cairo
FULL TIME & CONTRACT
September 11, 2024
About the Role: Join our dynamic team at Sutherland Global Services and become a vital part of providing exceptional customer service. As an English Call Center Agent, you'll be the first point of contact for our clients, handling inquiries and resolving issues with professionalism and efficiency.
Responsibilities:
- Handle inbound calls from customers
- Provide accurate and helpful information to customers
- Resolve customer issues effectively and efficiently
- Adhere to company policies and procedures
- Contribute to a positive and collaborative team environment
- Fluency in English
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work night and overnight shifts
- Previous customer service experience preferred, but not required
- Industry-leading net salary: Enjoy the highest net salary in the Egyptian market at 15,600 EGP
- Comprehensive benefits package: Including paid training, transportation, social and medical insurance
- Vibrant company culture: Participate in exciting team-building events and enjoy opportunities for professional growth and development
- Career advancement: Benefit from clear promotion paths and the chance to advance your career within Sutherland Global Services
Contract length: 12 months
Pay: From E£15,600.00 per month
Application Question(s):
- Previous experience? EG: Company / account name
- If you are not an Egyptian citizen, do you currently possess a valid Egyptian work permit?
- This vacancy requires working night and overnight shifts. Note: shifts end between 12:00 AM and 5:00 AM. Do you agree?
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