Call Center Agent - US Account
Sutherland Global Services New Cairo, Egypt
About the Role:
Are you a fluent English speaker with a passion for customer service? Sutherland Global Services is seeking talented Call Center Agents to join our dynamic team in New Cairo. This role offers competitive compensation, excellent benefits, and the opportunity to work on a prestigious US account.
Responsibilities:

• Handle inbound calls from our customers
• Provide exceptional customer service
• Resolve customer inquiries and issues efficiently
• Meet and exceed performance metrics
• Adhere to company policies and procedures

Requirements:

• Fluency in English
• Strong problem-solving and decision-making skills
• Ability to multitask and work under pressure
• Flexibility to work night and overnight shifts
• Undergraduate or graduate degree (preferred)

Benefits:

• Competitive salary
• Social and medical insurance
• Transportation (door-to-door for female employees)
• Opportunities for career growth and development

To Apply:
Please submit your application on Indeed.
Job Type: Full-time
Pay: E£14,000.00 - E£17,000.00 per month
Application Question(s):

• English level?
• Nationality?
• This vacancy requires working night and overnight shifts. Do you agree?