Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
To assist the cooks in the daily food production in a location ensuring food safety rules and regulations are followed to ensure safe preparation of meals.
What you will do
Customers

• Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
• Lead by example and a good ambassador for the IKEA store in all contact with our guests, and give them a good reason to return again and again.
• Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
• Ensure our guests have a great shopping experience always throughout the day.

Commercial

• Responsibility of coordinating the area of food safety in the store.
• Ensure that IKEA Food Safety programs are implemented and followed in the store. .
• Build relationships with relevant national and local authorities, auditors and suppliers.
• Be well updated on current and upcoming national legislation on food safety.
• Ensure that all IKEA FOOD co-workers are familiar with CASY (incident reporting).
• Ensure that the IKEA FOOD Team knows how to act if an incident occurs through the Emergency Management Team.
• Initiate and follow up of investigations caused by incidents concerning national and international range.

People

• Actively work with the Chef to increase his knowledge and expertise in all areas of production
• Ensure the correct use of equipment at all times and reports breakdown or failure to the Chef
• Attend food safety training and all other relevant training sessions as required
• Perform other related functions that may be assigned from time to time

Steering the business

• Work actively to make the IKEA store successful and high performing, today and tomorrow by attracting visitors, achieving sales growth and reasonable profitability, ensuring the satisfaction of guests and co-workers, and excellent operational performance as measured through our defined Key Performance Indicators (KPIs).
• Ensure the implementation and follow-up of the SOP rules and guidelines.

Operations

• Ensure that systems and methods stated in IKEA Concept Documentation are implemented in the Restaurant, Swedish food market, Bistro and co-worker restaurant.
• Ensure all ingredients are available from stores and are of good quality to enable him to produce food in a timely manner.
• Ensure all food produced is of high quality by following standard recipes and using correct ingredients.
• Follow all food safety rules and regulations to ensure the safe production and storage of food and that any required exposure of these items to unacceptable temperature and humidity levels is minimized
• Ensure work station is kept clean as per the cleaning schedules
• Responsible for cooking/preparing a part of the food production schedule as allocated by the Chef
• Direct the preparation, cooking and presentation of culinary dishes; enforcing strict health and hygiene standards in the kitchen and troubleshooting any problem that may arise in the section assigned to
• Confidently work with the food handling process.
• Insure all equipment and machineries are working according to highest standards, and securing Preventive maintenance is done frequently and in place.
• Perform other related functions that may be assigned from time to time.
• Use the full potential of the IKEA Concept, tools, manuals, guidelines and other best practices.

Required Skills to be successful
General retailing experience:

• Previous service environment experience, ideally sales or hospitality - Minimum of 2 years.
• Secondary Degree
• Must have an interest and knowledge of culinary or food service industry
• Must have a strong customer focus
• Must have the ability to work in a high-volume, fast-paced, and constantly changing retail environment
• Must have multitasking capabilities
• Must be computer literate

Communication skills:

• Must have excellent communication and interpersonal skills
• Must be able to build working relationships
• Must be able to speak and understand English

Leadership skills:

• Must have proven leadership abilities and lead by example
• Must have the ability to bring out the best in co-workers and to motivate and develop the organization
• Must have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors

Behavioral Competencies:

• Must have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors
  • Customer Focus
  • Individual Accountability
  • Continuous Improvement
  • Personal Leadership
  • Teamwork

About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA
GROWING TOGETHER...
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.