Egypt Job Openings
Ericsson
Service Delivery Manager
Cairo
November 6, 2024
Join our Team
We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.
What you will do
- Negotiation and argumentation
- You possess hardware services knowledge
- Change and improvement management skills
- You have strong business understanding and Ericsson business knowledge
- Financial competence and skills
- You will promote knowledge sharing and mentoring
- Trade compliance knowledge
- Responsible for delivering results & meeting customer expectations
- You will drive Ambitious & Commercial Thinking
- Leading & Supervising
- Deciding & initiating action
- You are capable of coping with pressures & setbacks
- Promote networking
- RAN or Core knowledge is preferred
You will bring
- Very good leadership and management skills
- Excellent interpersonal skills and strong customer orientation
- Self-motivated and teammate. Ability to adapt to change
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=Hnq I4J3gpj2pap L_
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Egypt (EG) || Cairo
Job details: Service Delivery Manager
New Job Alerts
Kent College West CairoEgypt
Head of Senior School
FULL TIME & CONTRACT
November 6, 2024
View Job Description
Udacity
Session Lead (External Contractor) - CyberSecurity Foundation Nanodegree (Egypt)
Cairo
November 6, 2024
View Job Description
World Health Organization
CONSULTANCY- To provide technical input in multi-disease outbreak and other mechanisms to strengthen the capacity of member states to better prepare, prevent and control disease outbreaks NOB level.
Cairo
FULL TIME
November 6, 2024
View Job Description
Marriott International, Inc
Dir-Food & Beverage-D
Cairo
FULL TIME
November 6, 2024
View Job Description
Marriott International, Inc
Dir-Food & Beverage-D
Cairo
FULL TIME
November 6, 2024
View Job DescriptionLooking for similar job?
Marriott International, Inc
F&B Service Expert
Sharm ash Shaykh
August 29, 2024
View Job Description
New Job Alerts
Kent College West CairoEgypt
Head of Senior School
FULL TIME & CONTRACT
November 6, 2024
View Job Description
Udacity
Session Lead (External Contractor) - CyberSecurity Foundation Nanodegree (Egypt)
Cairo
November 6, 2024
View Job Description
World Health Organization
CONSULTANCY- To provide technical input in multi-disease outbreak and other mechanisms to strengthen the capacity of member states to better prepare, prevent and control disease outbreaks NOB level.
Cairo
FULL TIME
November 6, 2024
View Job Description
Marriott International, Inc
Dir-Food & Beverage-D
Cairo
FULL TIME
November 6, 2024
View Job Description
Marriott International, Inc
Dir-Food & Beverage-D
Cairo
FULL TIME
November 6, 2024
View Job Description