Egypt Job Openings
Ericsson
IP Support Engineer
Cairo
October 17, 2024
Join our Team
About this opportunity
We are looking for a IP Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
You will be taking care of customers, technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also get along with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
You are encouraged to travel internationally and work in different cultural environments.
The technical development is rapid and you'll be offered the opportunity of continuously keeping your competence and skills up to date.
A broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge is required for this role.
The candidate will also collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
This role more than often will require from you to tackle big responsibilities within Ericsson.
What you will do
What you will bring
Additional
We are looking for a IP Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
You will be taking care of customers, technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also get along with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
You are encouraged to travel internationally and work in different cultural environments.
The technical development is rapid and you'll be offered the opportunity of continuously keeping your competence and skills up to date.
A broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge is required for this role.
The candidate will also collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
This role more than often will require from you to tackle big responsibilities within Ericsson.
What you will do
-
Customer Management and Issue handling - Handling of dedicated support
- Software Update Management (SUM) handling
- Packet Core knowledge is preferrable.
What you will bring
-
Education: Min. bachelor’s degree in engineering (IT, Telecom) or Equivalent - Demonstrated ability: (IP Networking) at least 7-8 years.
- Very good knowledge of Ericsson MPBN system, IPOS SSR, Juniper Products, Smart edge Series
- Good Understanding of JUNIPER/NETSCREEN; JUNIPER/PTX PRODUCTS; JUNIPER/SRX PRODUCTS
- Knowledge of Extreme Products
- Excellent IP background
- Good Knowledge of RSG and CAS, In addition to Linux, CISCO, Fortinet, F5, HP, Extreme, Juniper, Firewall, Switches, and Routers
- Excellent presentation, and argumentation skills
- Delivering results and meeting customer expectations with excellent planning and organizing skills.
- Presentation & communication Skill
Additional
- Excellent social and interpersonal skills
- Adaptable and result oriented
- passion to win
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=Hnq I4J3gpj2pap L_
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 755722
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