Purpose of the job

• Handling SDM operation activities , implementing relevant WOs and develop needed SPML scripts

Duties and responsibilities

• Perform daily operations and preventative maintenance to ensure maximum service availability.


• Troubleshoot and handle SDM core network incidents and escalations from business and consumer teams.


• Maintain and manage software core infrastructure through software upgrades, configuration implementation, and network element expansions


• Monitor the network and platform performance proactively to ensure KPI stability


• Handle all proactive actions to maintain the highest customer experience


• Solve end-user (consumer and business) complaints


• Follow up directly on care tickets with external vendors to resolve technical issues and maintain service continuity.


• Provide support for network-related technical issues (on call, 24/7).


• Develop in-house scripts to meet business requirements related to the SDM network


• Interface with the information security team to meet auditor requirements


• Ensure good communication and working relationships between external vendors and internal departments.


• Interface directly with quality assurance, sales, engineering, marketing, billing, and provisioning teams.


• Apply relevant work orders.


• Interact and communicate with vendors in planned and maintenance activities.

Job specification




Education

• B.sc. In telecommunication and electronics engineering.

Experience

• Minimum 5 years of experience, 2 of which in the same filed.

Skills and abilities

• Good knowledge in GSM.
• Good Computing skills.
• Ability to work under stress.
• Self motivated & Flexible
• Ability to work in teamwork.
• Very good in communication skills

Contrat