Join our Team

• Main CU partner for all BOS Pre-Sale, Solutioning and Delivery working closely with CU CSS Head and their teams (Head of Service Deliveries, Domain Sales Managers), CSS Operations and act as a single point of accountability for SL BOS within CU.
• Senior People Manager leading a direct team of Delivery Managers, Solution Architects, Solution Integrators and Operations professionals.
• Senior People Leader of assigned resources to CU from BOS Delivery Excellence or Global centers.
• Cost Center Responsible with accountability to meet the Utilization/Billability and over-Absorption targets.
• Customer Fulfilment Responsible and Customer Solution Responsible (Core 2) allocation per guidelines of BOS Delivery Excellence.
• Responsible for the delivery of services (scope, cost, quality, and time) within BOS from pre-sales to delivery. This also includes supporting MSCOO(s) for any outsourced IT operations within the CU.
• Ensure Project and ADM Execution Excellence with adherence to Service Delivery Tools, Process and Methods including Change Control approval, and managing overall Governance.
• Services Profitability Improvement focus through cost control, quality adherence, and Automation.
• Responsible to deliver Financial and Demand Forecasts.
• Live Node Activity (LNA) Adherence and meet assigned LNA KPIs.
• Instill a culture for add on sales and customer value maximization.
• A champion for Compliance and the application of the Detailed Application Guidelines.
• Works closely with the delivery excellence teams in the Service Line to fulfill Projects Delivery and on resolving the technical related issues and escalations.
• Works closely with the Business Development & Portfolio along with Delivery Excellence units to cover pre-sales, solutioning, cost effective delivery model planning, and CSS/BOS Strategic initiatives.

• 10-15+ years of experience within Telecommunications/Systems Integration, ADM and Operations Industry driving sophisticated programs and managed operations.
• University degree in ICT/Engineering. Graduate degree such as an MBA is considered a plus.
• Strong People Manager track record leading Senior Team members and leading Leaders.
• Demonstrated experience leading in a cross-functional highly matrixed and globally distributed teams.
• Certifications are a plus: PMP, Program Director certification, TOGAF, ITIL
• In depth knowledge of different SDLC methodologies including Agile
• Mandatory Subject Matter Expert level knowledge in Business and Operations Systems portfolio.
• Strong consultative, presentation, and communication skills
• Proven track record within a time sensitive and high-pressure environment.
• Highly proficient collaboration skills
• Solid ability to communicate effectively at executive levels.
• In-depth knowledge of running Organizational and Program level Governance.
• Fluent in English with Arabic as a plus.