CSSC Customer Sales and Support Center Back Office engineer IND

Workplace: Hybrid Position

Job Location: Cairo, Al Qāhirah, Egypt

Contract Type: Full-Time

Employment Type: Regular

CSSC Back office Engineer, Cairo, Egypt

What is the job about?

Contribute to a thriving CSSC (Customer Sales and Support Center) Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s Customer relationship

Your main responsibilities

• Provide technical assistance to Customers regarding product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
• Follow up on Customer interactions within set SLA
• Process special orders and inquiries in coordination with the suppliers.
• Support sales teams by handling tenders and projects, including providing dimensions, specifications, calculations, time of delivery, operation and maintenance issues, etc.
• Identify business opportunities and handover to external sales
• Ensure customer master data is updated on a portfolio of customers under their responsibility
• Communicate, collaborate and provide support with the respective product segment or other suppliers, where local problem-solving is not available
• Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets
• Support with ad hoc tasks defined by leadership

Your background:
We imagine that you have:

• Associate’s or bachelor’s Degree or equivalent work experience (minimum of 5+ years)
• Previous experience in Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer
• Knowledge of business structure, products and key market needs to create a successful Customer-centric experience
• Demonstrate working knowledge of SAP (CRM/SD)
• Familiarity with MS Office applications
• Beneficial to have fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, and identify where the product is built.
• Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders
• Excellent written and spoken English

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
• On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Do you want to learn more?
If you have questions or would like to know more about this position, please contact Recruiter at ffan@grundfos.com
If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.