Egypt Job Openings
The Emirates Group
CUSTOMER SALES & SERVICE AGENT I
October 27, 2024
Job Outline:
- Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions
- Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
- Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
- Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
- Retail Office only
- Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
- Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
- Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services.
Commercial/Sales.Other
Educated to at least GCSE or O Level standard or equivalent.
2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism.
Knowledge/skills: PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
Other languages besides English: As some Contact Centres deal with multi - lingual calls, fluency in a required language will be advantageous.
Must have the right to live and work in Egypt.
New Job Alerts
Kent College West CairoEgypt
Head of Senior School
FULL TIME & CONTRACT
November 6, 2024
View Job Description
Udacity
Session Lead (External Contractor) - CyberSecurity Foundation Nanodegree (Egypt)
Cairo
November 6, 2024
View Job Description
World Health Organization
CONSULTANCY- To provide technical input in multi-disease outbreak and other mechanisms to strengthen the capacity of member states to better prepare, prevent and control disease outbreaks NOB level.
Cairo
FULL TIME
November 6, 2024
View Job Description
Marriott International, Inc
Dir-Food & Beverage-D
Cairo
FULL TIME
November 6, 2024
View Job DescriptionLooking for similar job?
Sutherland Egypt
English Customer Care (Call Center)
Cairo
FULL TIME & CONTRACT
August 30, 2024
View Job DescriptionSutherland Egypt
English Customer Care Representative
Cairo
FULL TIME & CONTRACT
August 29, 2024
View Job DescriptionNew Job Alerts
Kent College West CairoEgypt
Head of Senior School
FULL TIME & CONTRACT
November 6, 2024
View Job Description
Udacity
Session Lead (External Contractor) - CyberSecurity Foundation Nanodegree (Egypt)
Cairo
November 6, 2024
View Job Description
World Health Organization
CONSULTANCY- To provide technical input in multi-disease outbreak and other mechanisms to strengthen the capacity of member states to better prepare, prevent and control disease outbreaks NOB level.
Cairo
FULL TIME
November 6, 2024
View Job Description
Marriott International, Inc
Dir-Food & Beverage-D
Cairo
FULL TIME
November 6, 2024
View Job Description