Egypt Job Openings
Allianz Partners
MCC HUB - Assistant Manager Medical Services - Customer Operations
Cairo
FULL TIME
September 27, 2024
- Manage and organize the team ensuring optimum deployment of resources & reporting to the Headquarters
- Devise and implement claims cost control strategies, liaising where necessary with other relevant parts of the business,
- Ensure that all existing operating service standards are consistently met and to devise strategies to improve these still further.
- Devise and obtain approval for manpower and resource plans which ensure continued delivery of agreed service standards as business increases;
- Develop and continually refine objective mechanisms to measure the productivity of individual members of the Department and to devise and implement strategies to increase this productivity.
- Enhance existing claims protocols and review and refine these in the light of experience;
- Continually review the Claims system functionality taking the lead role in identifying required improvements and to liaise as necessary with other relevant parts of the business to achieve these;
- Develop and implement strategies to continually enhance a strong customer focused culture within the Department, liaising with other relevant parts of the business as necessary;
- Ensure continuous learning and development by all department members and to identify training requirements and, in co-operation with other relevant parts of the business, to devise and implement strategies to address these needs;
- Develop and maintain good working relationships with all departments and support them according to their needs;
- Develop and maintain good working relationships with Assistance providers and other external suppliers;
- Develop and implement claims analysis protocols, liaising with other relevant parts of the business as necessary;
- Support actuarial and product development activities;
- Develop and maintain relationship with major clients, intermediaries and with the Company’s own sales and marketing personnel;
- Member of the claims Cost containment
- Responsibility for Health, Safety and Welfare within team (please refer to the Company’s Safety Statement for full list of responsibilities)
- Bachelors of Medicine (MBBS) / Nursing/Pharmacy
- 5+ years medical practical experience (reputable insurance provider, broker or a TPA experience a plus).
- Knowledge of overall insurance industry practices is a plus.
- Legally permitted to work in the country of operations.
- Physically fit to carry out duties.
- Fluency in MS Office (Excel, Word, Outlook, Power Point) and general internet navigation and research skills.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
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