Egypt Job Openings
Allianz Partners
Customer Care Advisor - Fluent English Speaker
Cairo
FULL TIME
November 1, 2024
- Responding to queries regarding cover, claims, hospitalisation, complaints
- Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
- Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
- Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
- Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.
- Medical brackground is a plus.
- Experience in a customer facing role is a must.
- Previous experience in Call Centre environment would be beneficial.
- Experience working in pressurized environment with tight deadlines.
- Strong Knowledge of Microsoft Office (Excel, Word)
- Applicants must be flexible to work within our rotating shift patterns.
- High level of fluency in English is a must. Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.
- Dynamic and Multinational working environment
- Trainings and programs dedicated to Learning and Development (e.g. free accesss to Linked In Learning)
- A wide range of employee benefits such as performance bonus, health insurance.
- Open company culture, flexibility of working hours, giving you a hybrid working environment. Modern Offices
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
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