Egypt Job Openings

Allianz Partners

Customer Care Advisor - Fluent English Speaker

Cairo

FULL TIME

November 1, 2024

What you do

Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

Your key responsibilities:

Responding to queries regarding cover, claims, hospitalisation, complaints
Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.

What you bring:

Medical brackground is a plus.
Experience in a customer facing role is a must.
Previous experience in Call Centre environment would be beneficial.
Experience working in pressurized environment with tight deadlines.
Strong Knowledge of Microsoft Office (Excel, Word)
Applicants must be flexible to work within our rotating shift patterns.
High level of fluency in English is a must.

What we offer:

Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:

Dynamic and Multinational working environment
Trainings and programs dedicated to Learning and Development (e.g. free accesss to Linked In Learning)
A wide range of employee benefits such as performance bonus, health insurance.
Open company culture, flexibility of working hours, giving you a hybrid working environment.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.

Job Level:

Professional

Location:

Cairo, EG

Area of Expertise:

Customer Services & Claims

Unit:

Allianz Partners

Employing Entity:

Nextcare Egypt

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

58548

Position Cluster:

New Job Alerts

AccorHotel

Kitchen Coordinator

Cairo

FULL TIME

November 19, 2024

View Job Description

Diamond For Marketing & Business Solutions

Accountant

New Cairo

FULL TIME

November 19, 2024

View Job Description

Sutherland Egypt

Customer Service Advisor - English

Cairo

FULL TIME

November 19, 2024

View Job Description

Outlier

Freelance Writer

Damanhûr

November 19, 2024

View Job Description

Outlier

AI Content Writer

Damanhûr

November 19, 2024

View Job Description

Outlier

Content Writer

Damanhûr

November 19, 2024

View Job Description

Looking for similar job?

Teleperformance

Customer service Agent

Cairo

FULL TIME & CONTRACT

October 6, 2024

View Job Description

HSBC

Customer Service Call Centre Specialist - Helpdesk Malta, GSC

Cairo

FULL TIME & CONTRACT

September 29, 2024

View Job Description

Teleperformance

Customer care representative

Cairo

FULL TIME

September 30, 2024

View Job Description

Allianz Partners

Customer Feedback Specialist - Cairo

Cairo

FULL TIME

October 2, 2024

View Job Description

Allianz Partners

MCC HUB - Assistant Manager Medical Services - Customer Operations

Cairo

FULL TIME

September 27, 2024

View Job Description

Outlier

Content Writer

Damanhûr

November 19, 2024

View Job Description