• Deliver instructor-led training across our global operations function, facilitating training delivery in-person or remotely
• Develop training and onboarding programmes designed around the latest proven training methodologies and adult learning principles, and based on business needs.
• Conduct new hire onboarding, ensuring best practice delivery across global operations functions. Acclimate new hires to the business and conduct orientation sessions.
• Evaluate training content periodically, ensuring we are audit ready and that training material reflects changes across the business.
• Collaborate and guide Instructional Design in the production of training materials, training aids and manuals.
• Keep up to date with IT system changes, regulatory/compliance issues, product changes and digital assets.
• Collaborate with Global Ops Training Unit to develop tailored e-learning courses for global operations functions.
• Keep up to date with IT system changes, regulatory/compliance issues, product changes and digital assets.
• Keep up to date with product and process changes, and answer staff queries on our Blended e-learning platform. Communicate material changes to our Instructional Design team for amendment.
• Act as subject matter expert for new client onboarding, collaborating with Business Solutions and Instructional Designers to create tailored learning programmes.
• Communicate changes in an effective manner to relevant functions
• Support implementation of a monthly training plan designed around bridging knowledge gaps and improving performance.
• Create tailored training plans to address identified training needs, operating a feedback circle with relevant stakeholders.
• Measure the impact of training through quantitative and qualitative feedback.

• 2+ years’ experience as a Trainer or related role, working to proven training methodologies and delivering online / classroom learning.
• Certificate / Diploma in Learning & Development, Human Resources, Instructional Design or related field.
• Fluent in English language.
• Proficient in Microsoft Office applications.
• Ability to prioritise workload and manage time effectively.
• Customer focused.
• Strong attention to detail, analytical and problem solving skills.
• Strong communication (verbal & written) and interpersonal skills.
• Ability to work effectively within a multicultural team environment.
• Ability to work on own initiative.
• Excellent presentation skills.