The Program Assistant will interface with the students in public and sponsored programs by conducting placement tests, processing students’ data base, handle students’ quires and complaints.
RESPONSIBILITES

• Conduct and correct placement tests and place (walk ins and corporate) in their test takers levels on PRO-CLASS
• Conduct placement tests in the office and outside the office as needed
• Create certificates and grade reports
• Create and share public course schedule
• Ensure accurate data are entered and maintained for public, closed and test prep classes on PRO-CLASS
• Ensure that customer surveys are conducted regularly, and feedback is shared with teachers and management
• Collect and analyze training program data monthly (quantitative and qualitative) and make recommendations to Education Manager
• Ensure that certificates are created for the walk-ins and corporate students
• Handle OSP, grade reports, and certificate as required
• Coordinate with English Language Program Manager and Associate Manager as needed on teachers’ issues
• Maintain trainers/instructors’ database
• Conduct evaluations for sponsored programs and grants
• Help contact clients for different purposes
• Liaison with clients regarding complaints and requests
• Reports clients’ complaints to the EL Lead


• Work shifts is needed as mentioned below
  
  • Occasional weekends (25%) – Week end to be Thursday and Friday, s/he needs to be onsite Saturday (flexible shift)
  • Occasional Evenings (25%) – from 1 to 2 days per week
  • Occasional Travel (10%) Once a month
  
  

QUALIFICATIONS
Required:

• Ability to recognize and fulfill the clients’ needs
• Bachelor’s degree in any relevant field
• Very good English language verbal & written skills
• Proficient user of MS Word and Excel
• Ideally, 1+ years of experience in customer service and/ or English program logistics

Preferred:

• Excellent customer service skills
• Attention to detail
• Organizational and problem-solving skills
• Ability to handle multiple tasks at one time
• TOEIC score of minimum 600 or equivalent

• The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.