Programmatic Tasks

• Develop, maintain, and report on program timelines and other prescribed documents
• Report on sessions delivered and student attendance
• Share satisfaction survey with the students and report on outcome
• Coordinate agreed upon classes and trainings
• Attend all online sessions to support trainer/instructor if needed and observe the sessions when applicable
• Follow-up with instructors on instructional hours for various programs/trainings and report findings
• Relaying participant and clients’ inquiries, comments, complaints, and suggestions to the ELSM
• Conduct information sessions for various programs when needed
• Communicate regularly via email, Whats App, and telephone with participants to provide updated information about program/training components, contents and arrangements
• Oversee programs Whats App groups to ensure accurate and timely information is shared with all participants if applicable
• Respond to inquiries from students and instructors/trainers
• Assist in organizing and reviewing pay sheet documents for trainers and instructors
• Schedule online sessions on Zoom by checking availability and assigning accounts to instructors and sending links to participants
• Participate in meetings with other departments to solve problems and facilitate workflow
• Troubleshoot operations problems to ELSM

Administrative & Logistics Tasks

WORK ENVIRONMENT
The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a temporary or hybrid basis)

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone

WORK CONDITIONS

• Occasional work during the weekends (25%)
• Occasional travel (10%)

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.