COMPANY DESCRIPTION
Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION

• Oversee the day-to-day logistical planning and implementation of EL programs in Cairo to ensure quality program delivery and effective operational management
• Coordinate and monitor the implementation of internal policies and procedures to maintain consistency among EL services in Egypt
• Create annual calendar for public classes and working with different stakeholders from other departments
• Follow up on marketing activities for different service for fee projects to ensure meeting budgeted numbers
• Conduct kick off meeting before new rounds and/or new projects with all stakeholders
• Coordinate with the Customer Service department regarding public registration issues if any
• Conduct call center training and orientation for any new service for fee EL product
• Participate regularly in Amideast’s regional English language activities for joint planning, exchange of ideas, and alignment of quality standards
• Identify needed trainers for customized programs and ensure launch meeting is done with Sales team
• Prepare revised trainer SOWs for special programs per shared proposal and launch meeting
• Monitor and report to relevant management on all programmatic deliverables, timeline, progress, targets achieved, and any obstacle/challenges faced
• Track book inventory and perform necessary book procurement
• Conduct programmatic orientation sessions for clients when needed
• Manage escalated complaints and concerns by public or corporate clients
• Follow up with finance on invoice collections and AR for corporate clients

Staff Management Responsibilities

• Participate in the selection of staff and orient and train staff under the incumbent’s purview
• Maintain an engaging work environment through continuous staff coaching, training, and development to ensure a high level of productivity, motivation, and retention
• Responsible for the review of the annual independent contractor's process with the EL team and HR department

QUALIFICATIONS AND SKILLS

Required

• Bachelors degree of Education or a related major
• A minimum of 5 years’ experience in coordinating/managing training programs
• Demonstrated experience leading and managing a team
• Experience with overseeing curriculum planning and assessment
• Experience with teacher training, mentoring, or coaching
• Extensive knowledge of e-learning and online teaching practices
• Extensive knowledge of the TESOL field and current ELT trends
• Native/near-native proficiency in spoken and written English
• Excellent oral and written communication and presentation skills
• Demonstrated problem-solving, innovation, and ability to take initiative
• Ability to multi-task and prioritize responsibilities
• Excellent computer literacy in MS Office

Preferred

• Spoken and written fluency in Arabic
• Additional professional credentials such as Project Management Professional Certification (PMP), or Project Management for Development (PMD Pro) certification
• Minimum TOIEC score of 950 or equivalent

WORK ENVIRONMENT

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a temporary or hybrid basis)

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.