Internal Firm Services
Technology
IFS - Information Technology (IT)
Associate

Job Responsibilities:

• Install and configure laptops to support the onboarding process of the new employees.
  
• Handle the on-boarding process in terms of delivering IT equipment, collecting relevant documentation, and giving IT induction when required.
  
• Provide IT support for all related issues in domains of hardware (laptops, Printers, smartphones (i Phone\Android) and software (Windows 10, Google Suite and in-house applications).
  
• Provide remote or on-site IT support for ETIC staff;
  
• Perform IT assets management activities in terms of registration, assignment, and recycling of IT assets over the relevant systems.
  
• Provide on site support for meeting rooms and video conferences.
  
• Work with firmwide IT teams to manage local IT operations to ensure the IT systems are operating reliably, and IT requests are being handled through the right channels;
  
• Work with firmwide IT teams to assess technical and operational requirements of business solutions, and implement / test system solutions;
  
• Responsible for the efficient and effective delivery of quality IT service to ETIC staff;
  

What we are looking for:

• 1-2 years of experience in IT Support role;
  
• A self-motivated fast learner, who can demonstrate initiative and adaptability to a dynamic environment;
  
• Ability to work in a team environment with a professional and enthusiastic attitude;
  
• Android, IOS apps experience, Networking/Computer Science background;
  
• CCNA \ MCSA knowledge is preferable;
  
• ITIL Foundation Certification is a plus;
  
• Good oral and written communication and interpersonal skills;
  
• Proficiency in English;
  

Additional application instructions

• Work style: On-Site
  
• Location: New Cairo - CFC
  

Degrees/Field of Study required:
Degrees/Field of Study preferred:




Not Specified
Yes
No

Job ID:568819WD
Industry:Technology, Media and Telecommunications
Service:Internal Firm Services
Grade:Associate
Location:Cairo - ETIC