• Oversight and responsibility for team of Field Engineers.
• Field ride with each FE on regular basis to ensure his/her team has the required level of competencies, receives the tools, information needed and follows processes in order to deliver the correct level of service to our customer.
• Detecting and anticipates any potential critical situation, creates recovery plan and communicates plan with counterparts.
• Evaluating performance using available controls and metrics.
• Developing his team.
• Organizing the recruiting and doing the proposal for new team members.
• Managing with his team the spare parts stock.
• Directly interacts with his team, sales organization and customers to evaluate satisfaction with field performance and to help build a stronger relationship between customers and Quidel Ortho.
• Ensuring optimal performance of the Quidel Ortho install base across all customers in their region.
• Achieving goals and objectives and ensure achievement of contractual service agreements for the region.
• Acting as a Field Engineer in his territory for specific situations, KOL, and/or assigned IB.
• Defining Budget for the market.
• Driving the Customer Excellence in his region.
• Working with all stakeholders such as Customer Services, Logistics, Sales, LS to allow the better customer experience on the market.

• BA/BS Degree in Science or Engineering.
• Min. 5 years of Field Service with Quidel Ortho or equivalent IVD provider.
• Experience in a multinational organization is preferable.
• IT skills an knowledge.
• Data analysis skills.
• Microsoft-Office.
• Demonstrable skill at guiding/coaching/motivating direct reports to achieve objectives.
• Recognized as skilled Field Engineer; go to person for complex fix and issues management.
• Good communication skills and ability to manage complex conversations.