Egypt Job Openings
Expleo Group
JIRA Solution Engineer
Cairo
FULL TIME
September 12, 2024
Overview:
- Maintain and optimize the Jira Service Desk tool support with a connected database for hardware management.
- Implement new requirements for the Jira Service Desk, such as new types of services and field extensions, after consultation with the client.
- Utilize Application support and implement solutions independently after technical coordination.
- Maintain and optimize the tool support for hardware management.
- Ensure that only currently valid hardware can be ordered by creating and updating various reference configurations.
- Use corresponding systems in the Group and coordinate with component managers and other stakeholders.
- Enter data into the asset database.
- Develop and optimize interfaces for the tool support system, connecting it to other data sources and peripheral systems.
- Maintain, improve, and debug developed interfaces.
- Ensure compliance with IT regulations and guidelines of the Group.
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Qualifications:
- Experience in data maintenance and management.
- Ability to create and update reference configurations.
- Experience in interface development.
- Knowledge of web-based systems, Jira projects, test bench management systems, and merchandise management systems like SAP.
- Ability to develop and implement solutions based on client requirements.
- Ability to coordinate with clients and stakeholders.
- Strong analytical and problem-solving skills.
- Excellent communication skills, adapts style accordingly and demonstrates an understanding of the audience’s perspective.
- Bachelor’s degree in computer science or a related field.
- Fluent English language skills.
- Proficiency in Atlassian Tool Chain.
- Experience in Jira Service Desk.
- Experience with Confluence.
- Experience in JIRA Service Management Cloud
- Skills in JIRA Assets Configuration & Administration
- Ability to create and manage JIRA Automations
- Experience in JIRA System Administration
- Experience as a JIRA Project Administrator
- Familiarity with REST API
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