Nowlun, the first digital freight forwarder in the MENA region, is redefining logistics by providing instant, transparent, and competitive ocean freight rates via integrated solutions with all major shipping lines. Our mission is to become the top logistics platform for the entire supply chain ecosystem, supporting businesses in Egypt, Saudi Arabia, and beyond with real-time pricing that unlocks significant cost-savings opportunities.
We are currently seeking a Logistics Operations Team Leader who will play a crucial role in our growth while overseeing the operations of our logistics team. This leadership position requires a strategic thinker who is passionate about improving supply chain efficiencies and leveraging technology to simplify complex shipping processes. As we continue to expand regionally and globally, the Logistics Operations Team Leader will be instrumental in guiding teams in optimizing our service offerings, enhancing customer satisfaction, and fostering operational excellence. If you are ambitious, driven, and want to be at the forefront of transforming the logistics industry, Nowlun is the place for you. Come join us in revolutionizing how businesses manage their supply chains!

Responsibilities

• Lead and manage a team of logistics operators/seniors (import & export), providing guidance, training, and support to ensure optimal performance and professional development.
• Manage and strengthen relationships with existing customers, proactively addressing their needs, resolving any issues, and ensuring high levels of customer satisfaction
• Monitor and analyze logistics performance metrics to identify areas for improvement.
• Manage and strengthen relationships with existing suppliers and shipping lines, proactively developing services/solutions that fit our customer base development.
• Ensure compliance with local and international regulations regarding shipping and freight forwarding.
• Train, mentor, and support team members to foster their professional development.
• Stay up-to-date with relevant regulations and ensure compliance within the department.

Requirements

• High level of experience in freight forwarding (Dry, Reefer, and DG), with a strong understanding of customs procedures and regulations.
• Proven experience in managing a team, with excellent leadership and people management skills, and strong problems-solving acumen.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients, colleagues, and stakeholders.
• Sound knowledge of freight forwarding software and systems.
• Exceptional organizational and time management abilities, with the capability to prioritize tasks and meet deadlines.
• Proactive and results-oriented mindset, with a drive to achieve targets and contribute to the growth of the department.
• Hands-on experience with logistics software and technology solutions.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.

Benefits

• Join a team of exceptional talents and collaborate with inspiring colleagues who challenge and motivate you to excel.
• Quarterly Performance Bonus
• Company Stock Options (we hire partners)
• Private Health Insurance
• Channel your passion into meaningful work at an organization committed to driving impact and unlocking the potential of an underexplored region.
• Embrace opportunities to learn, grow, and expand your skills every single day.