Egypt Job Openings
HSBC
Operations Manager - Wholesale Servicing Operations, GSC Egypt.
Cairo
FULL TIME & CONTRACT
August 28, 2024
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Operations Manager - Wholesale Servicing Operations, GSC Egypt.
Principal responsibilities:
- Manages achievement of performance targets, prevents and mitigates operational losses and utilizes budget and resources within established requirements.
- Develops and implements process management and improvement initiatives to sustain acceptable degree of required performance and achieve business trust.
- Sets and re-evaluates process quality, efficiency and effectiveness of targets, ensuring that performance targets are met, monitors and evaluates customer service levels within their area of operation.
- Ensures knowledge retention in the process by continuously developing and training staff and development of succession plan for all roles, ensuring continuity of service and operational excellence.
- Identifies and manages Operational Risk within the department. Ensures the accuracy and completeness of Management Information and evaluates current procedures and implementing process improvements.
- Ensures the development and implementation of a team and department development plan, addressing the key development areas for the Agent and AMO roles.
- Knowledge of the Business Continuity Plan (BCP) for the business, and of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for Group Centres (GSC’s).
- Assists in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the relevant Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
- Extensive years of experience with multiple years of proven people management experience and communication skills with progressive customer service experience or equivalent.
- French language skills – Spoken & Written - required, excellent interpersonal, oral and written communication skills required and
- Proven leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills.
- Thorough understanding of the importance in maintaining and expanding account relationships.
- Problem solving, decision making skills and Work force management Knowledge.
- Experience of coaching, mentoring, developing others and motivation skills.
- Excellent excel /PPT knowledge and analytical skills. Transformation/ automation /OPEX understanding.
- Handling different stakeholders and high level of flexibility and agility for change.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
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