Position: Business Engagement & Excellence
Position Purpose
The purpose of the job is to manage tasks under Business Excellence function in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and external stakeholders and carry out administrative duties which will be both in field and office-based.

Duties and Responsibilities

• Proactively engage with hospitals, healthcare providers, distributors, and other stakeholders to foster strong relationships and ensure alignment with Axios' mission and values.
• Implement feedback mechanisms to capture stakeholder insights, concerns, and suggestions, leveraging this feedback to continuously improve Axios' services and offerings.
• Develop and implement strategies to enhance stakeholder satisfaction and loyalty, including personalized communication approaches tailored to each stakeholder group.
• Coordinate stakeholder meetings, conferences, and events to facilitate networking opportunities and promote collaboration between Axios and its stakeholders.
• Conduct regular stakeholder surveys and assessments to measure satisfaction levels and identify areas for improvement, implementing action plans accordingly.
• Manage the development and distribution of promotional materials, educational resources, and training materials in collaboration with internal teams and external vendors.
• Facilitate the enrollment process for eligible patients in Axios' programs, ensuring adherence to regulatory requirements and program guidelines.
• Generate and analyze reports on program performance, patient outcomes, and quality metrics, providing insights and recommendations for optimization.
• Maintain accurate and up-to-date records in Axios' databases and information systems, ensuring data integrity and compliance with data protection regulations.
• Provide administrative support to ensure the smooth operation of Axios' offices, including managing schedules, coordinating meetings, and handling correspondence.
• Identify emerging market trends, competitive threats, and business opportunities within the healthcare industry, conducting market research and analysis to inform strategic decision-making.
• Cultivate partnerships with key stakeholders, including healthcare organizations, industry associations, and government agencies, to expand Axios' reach and influence.
• Collaborate with cross-functional teams to develop innovative solutions and product offerings that address the evolving needs of Axios' target markets.
• Lead the development of proposals, presentations, and pitch materials for potential clients and partners, showcasing Axios' value proposition and differentiation.
• Monitor industry regulations and policy changes that may impact Axios' business operations, providing strategic guidance and advocacy as needed.
• Serve as a subject matter expert on Axios' programs, services, and industry trends, providing training and support to internal teams and external stakeholders as needed.
• Participate in professional development activities to enhance skills and knowledge in areas relevant to business excellence, administrative duties, and business development.
• Collaborate with colleagues to identify process improvements and efficiency gains, contributing to a culture of continuous improvement and innovation within Axios.
• Represent Axios at industry conferences, trade shows, and networking events to build brand awareness and foster connections with potential partners and clients.
• Stay informed about emerging technologies and best practices in business excellence, administrative management, and business development, applying insights to drive Axios' growth and success.

Relationships

• Supervise and work closely with the team in the region.
• Work with project team leaders as well as the related divisions of Axios.
• Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff.

Competencies

• Communication skills
• Problem handling
• Negotiation skills
• Initiative
• Technical skills
• Presentation skills
• Project management
• Knowledge and information sharing

Educational Background and Experience

• At least 2-5 years of professional experience in the healthcare sector is ideal.
• Excellent command of both spoken and written English
• Excellent communication skills
• Excellent networking skills
• Experience in data monitoring and management is an advantage.
• Experience coordinating and handling logistics/supply chain is a plus.
• Experience in communication service management.
• In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also a plus.

Job Circumstances

• The position is based in our regional office, and it requires frequent travel to hospitals, clinics, healthcare facilities and partners that may be outside your designated region.
• Flexibility in ability to travel as well as working hours is essential.