The Role
Job Description Ready to be part of one of the Market Leaders in Egypt? You're about to apply for one of top employers in 2024, apply now! Raya Information Technology: one of Raya's subsidiaries is hiring for Senior Genesys System Engineer: What will you do? - Lead the design, configuration, and implementation of Genesys solutions based on business and technical requirements. - Collaborate with business stakeholders to gather requirements and translate them into technical solutions within the Genesys platform. - Install and configure Genesys Engage Modules. - Configure and customize reports for customers. - Provide expert-level troubleshooting for complex Genesys issues, ensuring minimal disruption to contact center operations. - Monitor system performance and proactively identify areas for improvement or optimization. - Ensure seamless integration of Genesys infrastructure components with existing systems and industry standards. - Develop and maintain comprehensive documentation for system configurations, procedures, and workflows. - Provide ongoing maintenance and support for Genesys applications, including system upgrades, patching, and performance tuning.

Requirements

• 2-4 years of experience- Bachelor's degree in Computer Science, Engineering, or a related field. - Extensive experience in configuring and managing Genesys Engage (on-prem) and Genesys Cloud solutions. - Strong knowledge of IVR, WFM, routing, GIR Call Recording, WDE, and GCXI in Genesys Engage. - Experience in Java SE is a must, and familiarity with Java EE is required. - Strong experience with Oracle DB and SQL. - Solid experience in the software development life cycle. - Hands-on experience with system integration and performance tuning of Genesys solutions. - Proficiency in scripting languages and automation tools to enhance system integration. - Knowledge of networking principles, databases, and security practices in contact center environments. - Excellent command of the English language (both written and verbal communication skills). - Excellent troubleshooting skills and the ability to resolve complex technical issues efficiently. - Leadership skills: Proven experience in managing teams, providing mentorship, and leading projects to successful completion. - Genesys Certified Professional certification is highly preferred. What is unique about Raya? Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plansfor all of our employees to ensure their personal and career development. Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities. Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip. Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSRprograms and initiatives. Are you a foodie? Exclusive discounts for Raya employees at Raya's Restaurants (Ovio and The Lebanese Bakery).

About the company
Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations. Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania. Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, Bari Q, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.