• Controlling and monitoring of all Port Services activities, including safety and compliance, within assigned territory.
• Ensuring Port Services performance and service quality is according to Standard Operating Procedures (SOP).
• Actively identify new business and sales opportunities in the territory/country and work with Port Services sales to promote local ports towards customers.
• Participate in regular customer visits and business reviews.
• Pro-actively identify new means of achieving cost savings, including vendor discounts on behalf of the principal.
• Selecting, appointing, and evaluating vendors and suppliers, ensuring compliance with WPS procurement governance.
• Report on port and traffic developments within assigned territory.
• Ensure profitable port operations by increasing revenue, whilst driving efficiencies to control costs.
• Ensure correct amount of pre-funding is received, or the correct level of authority has approved any deviation, prior to performing the port call, in line with the Chart of Authority. Same to be ensured when additional funding required prior vessel’s sailing.
• Ensure procedures relevant to Disbursement Accounts production are implemented and optimised.
• Responsible for supporting and ultimately driving the collection of spot port call receivables.
• Ensure efficient and competent resources are appointed at port location(s).
• Ensure onboarding and regular training is conducted for all employees.
• Respond timely and effectively to customer complaints and IP’s and take the necessary actions for prevention.

• Port Contribution country/territory
• EBIT country/territory
• EBIT margin country/territory
• AR > credit time country/territory
• Service Quality Level (Customer satisfaction/IP response effectiveness/Blue Pennant)
• Adherence to SOO
• Comply with the ISO 9001 and OHSAS 18001 standards, Take 5.

• Bachelor’s degree within Maritime or Business management field, or alternatively work experiences compensating for formal education.
• Experience in Ships Agency service operations - min. 7 yrs.
• Excellent communication skills and a very good command of the English language (oral and written).
• Strong customer relationship skills.
• Strong financial awareness & control.
• Systematic & accurate nature.
• Team Building skills.
• Computer literate.

#WPS