Egypt Job Openings

Coca‑Cola HBC Austria GmbH

Vendor Performance Manager

Cairo

September 2, 2024

Bulgaria (Sofia) • Egypt (Cairo)

Information Technology

Hybrid

Experienced Professionals

Department: Technology Strategy & Operations, Digital & Technology Platform Services

Location: Bulgaria, Sofia or Egypt, Cairo

Contract: Permanent

As a Vendor Performance Manager, you will be responsible for ensuring that Digital & Technology vendor services meet business needs, track vendor contracts and terms, and budgeting. This job will also have responsibility for operational support with vendor relationships, working directly with the vendor client relationship role and to ensure day-to-day oversight and management in meeting performance expectations outlined in the service level agreement (SLA), contract and governance documentation. The role will support DTPS Platforms in establishing Key Business Indicators (KBIs) for each of the Strategic Vendors and managing their performance, ensuring continuous quality improvement plans. The successful candidate will define measures to improve vendor performance and drives the rollout across DTPS.

YOUR KEY RESPONSIBILITIES:

Provides holistic insights into Digital & Technology vendor performance and spends to establish and implement a streamlined vendor management framework and support regularly on cost and value optimization process
Supports and collaborates with DTPS Finance, resources managing operational vendor interactions, and solution portfolio management to align operational management with strategic intent
Support in vendor onboarding process
Owns and maintains vendor segmentation, scorecards and dashboards
Owns and maintains contractual vendor governance and associated reporting
Monitors contracts and their Service Level Agreements (SLAs), with key emphasis on cost effectiveness and time to resolve requests (incidents, provisioning, etc.). Ensures operational SLAs norms and breaks are reviewed internally and with the vendor, seeking improvements, cost returns, resolving disagreements, managing issues, etc. and providing metrics that may lead to contract changes
Manages and monitors vendor risk, ensuring third-party products, IT vendors and service providers do not result in business disruption or financial and reputational damage
Ensures delivery problems are escalated as necessary to affect minimal impact
Organize and chair strategic vendor governance routines (monthly and/or quarterly): manage periodic reviews, share metrics, define action plans and monitors actions.
Engages key stakeholders to review operational progress
Participates in Internal Audits and assists to respond to Internal Audit

ARE THESE YOUR SECRET INGREDIENTS?

Bachelor’s degree in finance or procurement field; Master’s preferred
5+ years of experience in the IT Services Industry working with leading Vendors in consulting & software
5+ years’ experience in Vendor management (RFPs, RFQs, vendor evaluation and performance monitoring/reporting)
Good level of knowledge in agile (SAFe) and Dev Ops concepts
Strong communication and collaboration skills with internal stakeholders and vendors
The role requires a broad technical skill set- a balance between a very strong overall understanding of enterprise IT applications and infrastructure
Understanding of Agile contract management
Good FMCG industry solutions knowledge; Good FMCG business process awareness
Experience in IT controls (KBIs)

ABOUT YOUR NEW TEAM:

We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC – one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.

AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

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