Finland Job Openings
Wolt
Consumer Insights Manager
Helsinki
FULL TIME
November 21, 2024
Helsinki, Finland
Full-time
Hey, you look like you might be our new Consumer Insights Manager
Helsinki, Finland
Full-time
Key Responsibilities:
Consumer Perception:
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Design and implement strategies to understand how users view our brand and services.
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Evaluate how we rank against competitors in key areas.
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Identify real-life improvements opportunities that Wolt will prioritize as company
Feedback Mechanisms:
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Own and improve the NPS capabilities at Wolt (surveys, tracking, actions).
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Develop and manage regular user experience studies and concrete feedback loops.
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Conduct ad-hoc user studies and set up structured user panels with partner companies.
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Dive into data from multiple sources, including Google Sheets and SQL databases.
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Identify trends, gaps, and opportunities to improve our product experience and operations.
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Use insights to prioritize new features, address gaps, and highlight what’s working well.
Collaboration and Strategy:
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Partner with internal teams to align insights with company goals, present insights to company senior leaders.
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Work closely with stakeholders to develop actionable plans for enhancing user experience and staying ahead of competition.
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Shape the evolution of our user experience and product strategy over the coming years.
Our humble expectations
- 5+ years of strong user research experience from notable customer tech
- Proven experience in consumer insights, user research, or a similar role, ideally in consumer tech, consulting, or user research companies.
- Expertise in running NPS surveys, user panels, and gathering customer feedback across diverse channels (email surveys, user panels, etc.).
- Strong analytical skills with hands-on experience in tools like Google Sheets; SQL knowledge is a plus.
- Ability to translate data into actionable insights that drive strategic decisions.
- Exceptional communication and presentation skills, with the ability to collaborate across teams.
- A proactive and hands-on approach; unafraid to dive into data and get things done.
Next steps
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