What you’ll do:

• Ensure short and reactive quality loop with customers and internal stakeholders (sales, production, etc) in order to promptly respond on critical field issues, to ensure their fast & effective resolution.
  
• Analyze systemic gaps in these critical cases and share the best practices.
  
• Coordinate the Customer Quality team resources to ensure and optimize them regarding customer prioritization, being accountable on resolution lead time given to customer as commitment.
  
• Report out to BU management on critical cases’ queue execution and raise immediate escalation in case of drift or slippage in execution due to issues on resource, root causing activities.
  
• Prioritize and monitor Failure Analysis, follow PDCA / 8D Problem resolution methodology (characterization, containment, root-cause analysis, correction, prevention, closure).
  
• Monitor and gather market data, identify possible blind spots, gaps and customer complaints, etc.
  
• Develop long & mid-term improvement plan based on customer feedbacks to detect and improve customer satisfaction and loyalty.
  
• Drive Quality standard deployment, reporting and Zero Incident culture.
  

Qualifications:

• Master’s degree required, preferably in electrical Engineering or other technical discipline.
  
• 5+ years work experience Quality/Customer Support
  
• Knowledge and experience in customer facing Quality or Engineering work
  
• Understanding manufacturing technologies and processes, ideally for power electronics and electrical products.
  
• Possesses strong communication skills in English and Finnish, able to write and present to customers
  
• Six Sigma Training or certification is desirable.
  
• Thinking in a creative manner and concurrently focused on problem-solving with team player attitude.
  
• Ability to define and roll-out strategies for quality.
  

Skills:

• Competitive compensation and benefits package (annual bonus, extra days off, health insurance, lots of partner discounts and many more!)
  
• Flexible working solutions (working hours & home office eligibility)
  
• Permanent contract in fast growing global company
  
• Challenging projects in dynamic collaborative team
  
• Great promotional opportunities - We encourage internal promotion, whenever possible
  
• Excellent working environment - safety and ethic are really important for us