What is this role about?

We are looking for a motivated and empathetic Customer Relations Specialist to join our team. In this role, you will be the voice of Bondora, handling incoming requests and inquiries from Finnish-speaking customers. Your mission is to provide exceptional support, troubleshoot issues, and contribute to building a strong brand presence by ensuring a high level of customer satisfaction. You will play a key role in improving our service quality and maintaining our reputation as a leading financial platform.

What would ensure success in this role?

• Fluency in Finnish and English: You must have excellent written and verbal skills in both languages to effectively handle customer queries.
• Experience in Customer Support: Previous experience in a customer service role is essential. Experience in finance or fintech is a strong plus.
• Strong Communication Skills: Ability to communicate clearly, empathetically, and professionally with customers.
• Problem-Solving Abilities: A proactive mindset to troubleshoot issues and suggest solutions effectively.
• Adaptability: Open to learning, detail-oriented, and comfortable working in a fast-paced environment.

What can you expect at Bondora?

• Contribute to Bondora's ambitious goal of reaching 1BN in revenue. Your skills and efforts will directly impact our growth trajectory and shape the future of our company.
• Our employees deserve the best. We recognize our people with a competitive salary and a generous benefits package (5 weeks of vacation, private healthcare compensation, hobby grant, mental healthcare support, share options and much more!)
• We provide an environment that encourages your personal and professional growth. As we constantly evolve and innovate, you'll have endless opportunities (and budget) to expand your skills and skyrocket your career.

The next steps

If you have the guts, ideas, and a team vision, apply now!
Our hiring process:

• Meet Betti, our Head of Talent Acquisition and Kerli, our Regional Customer Relations Manager: Your first interview with them will give you the chance to share your experiences and aspirations.
• Assessments: Complete our personality and logic assessments to showcase your strengths.
• Put your skills to the test in a home task.
• The celebration begins: If the stars align, receive an offer to join the Bondora team!