Job ID: 267303
Date posted: 25/11/2024
Who you are

We are looking for a competent, result driven team leader to our cash line and children’s playroom departments in IKEA Tampere for full-time (37.5h/week) & permanent position. You see things a little differently. So do we. We are looking for IKEA value based leader to help us secure our future growth in Customer Relations Team. We believe that your values are more important than your CV. We offer positions that challenge your skills and inspire you to grow.

What you need to have…

• A proven record of leadership and well considered decision making who excels in a fast-paced retail environment. You get extra points for commercial education.
• You are capable of motivating and leading your team by setting expectations and leading by example on the shopfloor with your team members.
• You are result driven with a strong customer focus.
• You are good at prioritizing and organizing work using commercial priorities in order to make the most efficient use of time.
• Ability to work both independently and together with your managers and team members. You dare to do things in a different way, and you are not afraid to do mistakes, and you dare to question established practices.
• You speak and write fluently both in Finnish and in English.

Most importantly, you have a real desire to help customers and exceed their expectations. We want our customers to come back as our guests over and over again.

Your responsibilities

As a Team Leader, you are responsible for the operations, efficiency, and service level of the cash department and the children’s playroom and its operations and the personnel. You’re also responsible of the development of operations with the Checkout Services Manager.

• You will work on cash line and children’s playroom where you lead by example every day, supporting, challenging, and coaching co-workers.
• Together with the team, you focus on putting the customer at first in everything you do. The goal is to exceed the customer expectations on daily basis and to make shopping as easy as possible for the customers.
• You take responsibility for planning, budgeting, and developing your team to keep the team motivated and they have the knowledge and tools to perform their job in the best possible way.
• Together with your manager, you take responsibility for your department goals and ensure your action plan is in place and communicated clearly to the team.
• You follow up customer feedback in daily basics and take actions accordingly by using proven solutions and good examples to secure best possible customer service in the store.
• As a Team Leader you have a wide range of responsibilities and you are working in a fast-paced operational environment, so you need to react positively to changes and adapt yourself in rapidly changing circumstances to lead your team.

We hope you to optimize the IKEA shopping experience in the store to secure satisfied customers and increase stores sales. You do this by motivating and inspiring your team using knowledge of the customer services, the local market and IKEA customers. You use IKEA tools and the expertise of your team and colleagues to support you.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Questions and support? Let's connect!

This position is full time 37,5h/week and permanent. We hope that you can start employment with us latest in February 2025.

In this role your mainly working hours are between 9-21 and including some weekend shifts.

You can apply by clicking the “Apply now” button and attach an updated CV with your application and salary request latest on 9.12.2024, so we can get to know you better. We are interviewing the applicants during the application period and the weeks 50 and 51.

If you have any role specific questions, you can write email in Finnish or English to Checkout Services Manager Jenna Lätti, jenna.latti@ingka.ikea.com.

IKEA as an employer

IKEA Finland has been awarded as the third most responsible employer in the 2024 Oikotie Responsible Employer campaign.

You get to enjoy many comprehensive IKEA co-worker benefits addition to your salary, such as flexible Smartum Saldo, staff discount on our products, a healthy and delicious breakfast & lunch menu in our staff restaurants with very affordable prices, One IKEA Bonus Program, presents on special days & Christmas and much more!

We also offer a variety of career paths as much as we sell our HUVUDROLL balls a year! A sense of togetherness is important to our co-workers, and team spirit is at the heart of what we do. During the breaks, you can enjoy a cup of PÅTÅR coffee with your colleagues and exchange the greetings of the day and return to work well rested. We give you the opportunity to bring out your ideas for improving our work, and in that way create a new IKEA success!