Join Our Team as a Customer Trainer!
If you're seeking a role where your expertise serves a greater purpose, then this opportunity is tailor-made for you.
As our Customer Trainer, you will be at the forefront, connecting those who protect. Working in international projects, you'll collaborate closely with cross-functional teams to design, implement, and deliver innovative product training courses to customers' specific needs.
Does this align with your aspirations?


Let’s take a closer look at your role
As a valued member of our team specializing in the Public Safety and Security (PSS) sector, your primary objective revolves around the following tasks including:

• Course material development to cover the latest features of the various products in Airbus PSS product portfolio
  
• Delivery of efficient training courses to transfer the knowledge and practical skills to our customers and Airbus internal students
  
• Maintenance of the lab equipment used in our practical training courses
  
• Learning policies and processes improvement
  
• Maintaining and upgrading technological and product competence level according to needs set by the Public Safety and Security sector customers
  

Why choose us?

We're in the business of tackling cool projects with top-notch tech. Which means:
Purpose: With us you make a difference every day, contributing to projects that directly impact public safety and security.
Multicultural Environment: Joining a vibrant team where collaboration knows no borders, provides you an enriching opportunity to expand your horizons and work on diverse projects across various countries and cultures.
Company Culture: You become part of a flexible and collaborative culture that fosters diversity. Together, we're on a transformative journey, embracing new ways of working through open communication and cooperation, nurturing meaningful change.
Skillset Development: With ongoing projects and new tenders constantly on the horizon, there's ample room for growth and a chance to expand your expertise in diverse domains.
Career Opportunities: Whether your aspirations lie in leadership roles, specialized domains, or international ventures, we're committed to supporting your journey every step of the way.
Hybrid Working: We believe in flexibility that supports the well-being of our employees and at the same time value the face to face encounters at the office. According to our hybrid working model, you can work up to 2 days per week remotely.


The Team
We have team members in three countries with various expertise in IT, narrowband and broadband skills, all committed to delivering training to our customers.
With colleagues, our team culture embraces diversity, ensuring a wealth of ideas and perspectives, and you'll always have the support you need to thrive.
We prioritize collaboration and communication, creating an environment where everyone's input is valued and encouraged. We also collaborate closely with other teams of the company, enhancing our ability to innovate and deliver exceptional results.


Let’s talk about you – who is set to thrive in this position?
The role is to be a part of our customer training team located in Helsinki. The team is in charge of training courses provided to our customers locally in the training center or abroad in customer premises.
On a day to day basis you will deliver the AGNET and TETRA practical training courses and develop both the traditional Power Point based training material and also e-learning courses. The role also includes maintaining the AGNET, TETRA and IT equipment together with the other training team members. The job includes traveling as we also conduct training on our customer sites.
We are seeking someone with a good vision of tomorrow’s customer training needs. In this role you will have a possibility to introduce new ways of training delivery, e.g. by developing e-learning courses and webinars. Thus skills and experience in e-learning and webinar development is an advantage.
As a trainer you are enthusiastic about passing know-how and supporting learning and development of the clients. You are customer service oriented, technically savvy with good presentation skills. Fluency in English (verbal, reading and writing) is a prerequisite, as the customer training is held in English. Other language skills are considered beneficial.
From technical perspective we expect you to have a good knowledge and practical skills in the following areas:

• L2/L3 networking equipment such as Cisco and Arista
  
• Linux and Microsoft Server Operating Systems
  
• Virtualization solutions (VMware, RHEV, KVM/QEMU, etc)
  
• Mobile networks (4G/5G) and related radio equipment
  

Earlier experience from TETRA technology is seen as an advantage.

This role demands adaptability to a multicultural setting, and the ability to make informed decisions independently. If you're someone who relishes the opportunity to take charge, innovate, and deliver results without constant micromanaging, then you're the ideal fit for our team.
The position requires basic security clearance approval from Finnish authorities.

Let us hear from you!
You can apply for this position until 6th November 2024. Please apply by submitting your CV and cover letter through the link provided below.

If you have any questions regarding this position or on working with us, Antti Hirvikoski will be happy to provide further information during 4-5 PM Monday-Thursday. You can reach him by phone +358 40 837 8972.


Airbus' team plays a vital role in supporting those who secure, preserve, prevent, and defend. With a profound expertise in crafting mission-critical solutions, we're not just changing the game in aerospace, we are creating a better-connected, safer and more prosperous world.
We offer advanced communication and collaboration solutions, compliant with the highest standards of security and reliability, both for mission and business critical users. And we need new minds to join our journey to break the borders of the ordinary.