Role: Facilities assistant/ReceptionistLocation: Helsinki (00100)
Reporting line: Regional Facilities Manager
CBRE Global Workplace Solutions (GWS) Finland Oy produces comprehensive property management services and solutions for its customers. We specialize in managing integrated real estate services, technical maintenance of real estate, project and project management services, and data center maintenance.


At CBRE Global Workplace Solutions we believe our working spaces should allow everyone to feel comfortable, productive and inspired in their working environment. Because when people feel inspired, great things happen. We are a workplace team providing Facility Services across EMEA for a prestigious global technology client. As we continue to grow, we are searching for unique, passionate, excited, vivacious people to join us in creating that sense of community, who will put the well-being of others at the forefront.
Summary of the role: As Facilities Assistant with reception focus you will collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. Be an ambassador of a one team approach within Operations team, representing CBRE and Client brand.
Supporting the day to day operations of Facilities Services, providing high quality customer service and experiences creating a fun and safe place to work including office administration, health & safety activities and ad hoc service requests.
The ideal candidate will be customer focused, highly motivated, proactive and show great initiative to keep the office running smoothly.

Core Responsibilities

Operations

• Full responsibility of Reception and tasks related to reception
• Customer service is at the heart of what we do and you provide high class professional service at all times
• You monitor and action the Client ticket systems, responding and resolving reactive requests
• You own the appearance of your space and conduct scheduled quality inspections to assess office appearance and conditions
• You provide all mailroom, logistics, stationery, distribution, and reception services as required
• You assist with events set up and coordination, where applicable
• You work closely with security providing access cards according to Client policies
• You undertake site essential administration and logistical support to colleagues as necessary
• Demonstration of success is key to this role and you will strive to excel in the delivery of KPI's and SLA's for your site
• Relationships are key to our success and you work hard to maintain constructive and positive professional relationships with clients, colleagues and supply partners
• Undertake office support tasks, site inspections and reporting as necessary

Quality, Health, Safety and Environment

• It is the overall objective for all of our roles to participate in creating and enhancing our safety culture. To support this you’ll log quality hazards and ensure resulting actions are closed out. This helps make our spaces safer and improve the safety culture
• You build your knowledge of and abide by all CBRE & Client Health & Safety Policy and Procedures to ensure a healthy and safe working environment for staff, contractors, customers and clients
• You report all accidents, occupational illnesses and emergencies
• To ensure a safe working environment for all you complete monthly compliance tasks assigned to you
• To demonstrate compliance you undertake and support site audits
• You assist with Building Evacuation Team training and drills
• You will embed a culture of safe working and compliance capturing RISE Behaviors

Project and Programs

• You support First Day Of Business activity within your site
• Recommend initiatives to improve the local operations or customer experience
• Actively look for innovation that will improve any aspect of the contract.

Succeeding in this role:

• 
  Preferred higher educational qualifications (or equivalent)
• Fluency in written and spoken English & Finnish languages
• Strong interpersonal, written and verbal communication skills
• Displays proactive day-to-day problem solving, with ownership and pride
• A basic understanding of good health & safety practices, engages in Health & Safety culture
• Ability to prioritize, whilst engaging in self development

What do we offer:

• 
  Competitive salary and benefits
• Possibility to learn from leading global company producing real estate services
• Great colleagues and exciting working environment
• Welcoming you to CBRE’s Performance Management cycle

Last date of application 20.12.2024
For any inquiries about the role you may contact the Regional Facilities Manager: Tiina Luukkonen, tiina.luukkonen@cbre.com