Field Service Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are now looking for an enthusiastic Field Service Coordinator to join our skilled Field Service Operations team. The role is offered as a permanent contract and the preferred location is Turku, Finland, but Helsinki, Finland can also be considered. In accordance with our hybrid work model, you will be able to work partially remotely.

What will you be doing?

As Field Service Coordinator, your main responsibilities include coordinating and planning Field Service work orders, ensuring that work is executed in accordance with specified requirements, project timelines, and cost targets. You will maintain regular communication with Service Engineers and various stakeholders to provide support and monitor progress, fostering a culture of collaboration and ensuring customer satisfaction.

In this broad and challenging role, you will be part of a dynamic and flexible team, coordinating complex Field Service works. As an ideal candidate, you have excellent interpersonal skills, a team-player mindset, and the ability to work independently and take ownership of your tasks. Your way of working is structured and efficient, and you thrive in an interactive and fast-paced work environment. We also hope that you share our passion for providing our customers with the best possible service experience.

Your responsibilities for the role include, but are not limited to:

• Planning and coordinating Field Service works.
• Coordinating the resources when they are assigned to work orders.
• Acting as point of contact for customers throughout work orders, ensuring high-quality service and customer satisfaction.
• Following up and reporting work order statuses to customers and other stakeholders.
• Continuously updating the tools used for Field Service management and reporting.
• Ensuring that service jobs are completed within agreed time frame and budget.

• Timely invoicing of work orders.
• Ensuring that all work is executed in adherence to local requirements, site procedures, and Wärtsilä Quality, Health, Safety and Environmental guidelines.

The below will enable you to succeed in this role:

• MSc or BSc in Engineering or relevant work experience to compensate for lack of formal education.
• Experience in Field Service or Service Delivery related roles.
• Experience with project management or coordinating.
• General knowledge of Wärtsilä products will be considered an advantage.
• Understanding of technical terminology and the scope of service jobs to enable accurate resource allocation.
• Team-player mindset, promoting collaboration and building strong stakeholder relationships.
• Strong IT skills, interest in working with different systems, adaptability, and enthusiasm to learn.
• Excellent interpersonal and communication skills.
• Proactive and structured approach to work, with the ability to juggle multiple tasks at once.
• Proficient English and Finnish language skills, both written and spoken.
• Drive for the common goal of providing our customers with the best possible service experience.

We offer:

• Challenging and varying work tasks in an exciting and fast-paced environment.
• Being part of a solid, experienced team, working with latest technologies.
• Excellent opportunities for professional development.

Why you & us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

Contact & next steps:

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline Sunday September 1st, 2024, by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way.

Are you still wondering if you should apply and would like to get something clarified? Please reach out to Manager FS Operations, Finland Päivi Kerko via email at paivi.kerko@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Last application date: 01/09/2024

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.