M&E Project Manager Finland


About Kuoni Tumlare:


Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society. We’re a fun group, we value our employees’ contributions and opinions, and strive to develop talent internally. The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore.


About the Business / Function:


Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customer’s needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travellers from over 50 countries can enjoy memorable travel experiences worry free.


About the Role:


The purpose of the function, “Destination Project Manager” is to have the responsibility of all activities of Destination Management, MICE & Specialized biz operations in the given area/region, this including marketing, promotion, sales activities & product development, acting as the advisor being the destination expert. This position also entails end to end project management and manage the full scope of own events, from answering the client request/brief with the best tailored proposal to financial reconciliation. This needs to be done with strong commitment to the company and its policies


Key Responsibilities:

• Be “one point of contact” for the sales organization, overseeing all phases of the project
• Project Management end to end (including quotation support & optimization)
• Manage and operate specialist tours, including itinerary and revenue checks
• Join and lead Inspections and Client meetings, upselling extra services and products
• Onsite support for key MICE and Premium Ad-hoc groups, upselling extra services and products
• Assist in building a network of key relationships within your destination

• Source high end/niche products, negotiate & collect rebates and comissions
• Handle direct business end to end, including setting pricing and margin control
• To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients
• Undertake project work as required by management
• Complete any rate collection/negotiation activities requested by your manager/team leader
• Provide active and ongoing support and knowledge transfer to the Kuoni Tulmare sales organisation
• Investigate and resolve service complaints
• Deliver on teams agreed SLA’s
• Pre/Post season analysis and recommendations (coordinated with Procurement)
• Ensure all business activities comply with relevant financial, industry compliance, legislative, legal demands, and ethical standards of the organization

To Succeed in the Role, You Should Have:

• Experience in Tourism, Event Management or DMC field at least 2 years
• Knowledge of MS Office programs, Excel, Power Point, Outlook mainly
• Commercially minded and Sales driven
• Customer focus, confident and polite attitude
• Excellent ability to communicate, liaise, negotiate and influence decision makers both internally and externally
• Ability to work effectively in a complex, diverse and changing environment
• Geographic knowledge of Finland, including Lapland
• Project management
• Proven ability to build strong customer and supplier relationships
• Good oral and written communication skills
• Language skills-English fluent and any additional language will be an advantage
• Entrepreneurial and creative approach
• Destination travel expertise
• Excellent at coordinating across a matrix organization

We Are Looking for a Person With:

• Delivering Results
• Focusing on Customers & Suppliers
• Good Communication
• Strong in project planning and management
• Collaborating
• Analyzing and improving
• Navigating change
• Based preferably in Helsinki metropolitan area (not a must)

What We Offer:

• Global Brand: Opportunity to work in an international environment spread across 33 countries and growing
• Stability: 100 Years at the top of our field and still pushing into new territory
• Progression: We reward high performers and look to promote key talent internally
• Learning and Development opportunities for growth and Upskilling
• A Supportive Management Culture and autonomous working environment
• Company Wide Bonus Scheme
• Dedicated Employee Engagement Activities
• Flexible & Hybrid Working
• Annual Awards and Recognition for high Performers
• Friendly and Collaborative work environment